Office Coordinator

Henry Ford Health; Detroit (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Henry Ford Health in Detroit is seeking an Office Coordinator to be the operational backbone of the department, driving efficiency, mentoring staff, and ensuring exceptional customer experiences from first contact.

You will supervise clerical teams, manage records and databases, handle charge capture and billing reconciliation, and support compliance with federal and state regulations, enabling the team to deliver outstanding service.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Four years of hospital/healthcare office experience.
• Supervisory or team-leader experience preferred.
• Knowledge of medical terminology and general office procedures.

Responsibilities

• Direct and mentor clerical staff by assigning work and providing constructive feedback.
• Lead orientation and onboarding of new associates, setting them up for success.
• Interview candidates and participate in selecting clerical personnel.
• Maintain and update department records, databases, and systems with precision.
• Generate and submit reports to internal and external agencies on schedule.
• Serve as a resource and problem-solver for clerical staff, removing obstacles.

Skills

Leadership

Team development

Customer service

Supervision

Interpersonal skills

Education

High school diploma or GED

Associates degree in Business or Healthcare Management

Tools

Microsoft Office

Data management systems

Job description

FULL TIME (40 HOUR) DAYS

MONDAY TO FRIDAY 8:00AM TO 4:30PM

NO WEEKENDS OR HOLIDAYS

GENERAL SUMMARY:

As an Office Coordinator, you'll be the operational backbone of your department—driving efficiency, supporting your team, and ensuring exceptional customer experiences from the first point of contact. Working under the general supervision of your manager, you'll orchestrate day-to-day operations, mentor new associates, and solve the problems that keep everything running smoothly. You're not just managing tasks; you're enabling your team to deliver outstanding service.

KEY RESPONSIBILITIES:

Leadership & Team Development

• Direct and mentor clerical staff by assigning work strategically, providing constructive feedback, and ensuring adherence to departmental policies and best practices
• Lead the orientation and onboarding of new associates, setting them up for success from day one
• Interview candidates and participate in selecting clerical personnel, building a high-performing team
• Evaluate employee performance and contribute to professional development initiatives

Operations & Data Management

• Maintain and update critical department records, databases, and systems with precision, ensuring accurate information flows throughout the organization
• Safeguard confidential information including personnel records and patient data in compliance with all regulations
• Generate and submit comprehensive reports to internal and external agencies on schedule
• Serve as a resource and problem-solver for clerical staff, removing obstacles and driving continuous improvement

Financial & Charge Management

• Execute charge capture processes with expertise, including daily and monthly charge reconciliation and variance investigation
• Demonstrate thorough understanding of department charges, charge order sets, and CDM management to optimize revenue capture
• Monitor purchasing activities and ensure equipment maintenance stays on schedule, protecting departmental assets
• Identify, investigate, and resolve billing discrepancies and errors promptly

Compliance & Professional Excellence

• Maintain current knowledge of applicable Federal, State, and local laws, regulations, and the Corporate Compliance Program
• Uphold the Code of Ethics and organizational policies, modeling honest, ethical, and professional behavior
• Communicate effectively with customers, addressing concerns and building lasting relationships
• Demonstrate proficiency across all applicable software systems to maximize operational efficiency

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

High school graduate or G.E.D. equivalent is required. Associates Degree in Business, Medical Assisting or Healthcare Management preferred. Four (4) years of previous experience in hospital/healthcare office. Knowledge of medical terminology and general office procedures. Literacy and experience using Microsoft Office software programs required. Previous supervisory or team leader experience preferred. Advanced knowledge of office equipment.

Additional Information

All your information will be kept confidential according to EEO guidelines.