Concierge: Craft Bespoke Guest Experiences in Cincinnati

BENCHMARK; Cincinnati (OH); Presencial; USD 25.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free Parking or Free Monthly Bus Pass

Descripción de la vacante

Pyramid Global Hospitality's Lytle Park Hotel in Cincinnati seeks a dedicated Concierge to deliver top-notch guest services and local information. You will coordinate with Front Office and Housekeeping, build guest profiles in ALICE, and ensure a seamless guest experience from pre-arrival to check-out.

Ideal candidates have a high school diploma, excellent communication skills, and a passion for hospitality in a fast-paced setting.

Formación

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Strong customer service orientation and an outgoing personality.
• Ability to thrive in a fast-paced environment.
• Proficiency with computers and basic software.

Responsabilidades

• Provide prompt and professional concierge services to guests.
• Communicate with guests prior to arrival to tailor their experience.
• Coordinate with Front Office and Housekeeping to fulfill requests.
• Create and update guest profiles in ALICE.
• Maintain lobby area and desk appearance; assist with guest inquiries.

Conocimientos

Communication skills

Verbal and written communication

Customer service

Outgoing personality

Attention to detail

Educación

High school diploma or equivalent

Herramientas

ALICE system

Descripción del empleo

Pyramid Global Hospitality's Lytle Park Hotel in Cincinnati seeks a dedicated Concierge to deliver top-notch guest services and local information. You will coordinate with Front Office and Housekeeping, build guest profiles in ALICE, and ensure a seamless guest experience from pre-arrival to check-out.

Ideal candidates have a high school diploma, excellent communication skills, and a passion for hospitality in a fast-paced setting.