Concierge

BENCHMARK; United States; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

Pyramid Global Hospitality is seeking a Concierge for The Lytle Park Hotel in Cincinnati to deliver top‑tier guest service during pre‑arrival and the entire stay.

The role offers free parking or a free monthly bus pass, and requires a friendly, proactive professional with local knowledge and strong communication skills. Casual and weekend shifts are common, with hourly compensation of $18.00–$20.00.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Advanced knowledge of the local area.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast‑paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Provide prompt and professional responses to guest requests for services.
• Communicate with guests before arrival to tailor their experience.
• Coordinate with Front Office and Housekeeping to fulfill pre‑arrival and special requests.
• Create guest profiles and update information in ALICE.
• Maintain lobby area and concierge desk appearance.
• Handle bell service communications and arrival team coordination.
• Maintain guest folio documentation and incident records.
• Develop relationships with local service providers to enhance guest experiences.

Skills

Computer skills

Verbal communication

Written communication

People skills

Local knowledge

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What you will have an opportunity to do

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass! We are seeking a committed and passionate hospitality professional to provide top quality service as Concierge. Each expert is responsible for assisting all guests and patrons in a manner, which ensures complete guest satisfaction during the pre‑arrival and entire stay of the guest. To provide a wide variety of information and service to guests thus fulfilling specific requests and general inquiries; act as liaison for guests to services in the Cincinnati area.

The primary responsibilities for the Concierge include but are not limited to

• Provide prompt and professional response to all requests for services by “finding a way” to fulfill each one, no matter how large or small.
• Communicate with all guests prior to their arrival, customizing their overall experience before and during their stay.
• Coordinate with the Front Office and Housekeeping teams to ensure that all pre‑arrival and special requests are completed to go beyond guest satisfaction.
• Create guest profiles and update information as necessary in ALICE.
• Replenish and review the current inventory of brochures, pamphlets, guides, and directories to be informed of all Cincinnati area events.
• Oversee the general cleanliness and orderly appearance of the concierge desk and surrounding lobby area, contacting the housekeeping staff if necessary.
• Accept all guest calls for bell service and communicate effectively to the arrival team.
• Maintain daily paperwork in an organized and legible manner, especially document involving charges to guest folios.
• Maintain good contacts with the providers of outside services to insure the best experience for our guest.
• Ensure prompt package and message delivery service through bell staff.
• Gift certificate administration.
• Transmit telex and facsimile messages upon request.
• Report any problems to the Front Office Manager as soon as possible.
• Complete all other assignments, duties and tasks as assigned by the Front office Manager and Front Office Management staff.

What are we looking for

• High school diploma or equivalent
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Advanced knowledge of the local area
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast‑paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation: $18.00 - $20.00

#IND100 #ZR80

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.