Concierge Breakfast Attendant – Guest Experience Champion

Murrieta Hot Springs Resort; Tyler (TX); On-site; USD 17,000 - 22,000; Part time

Job summary

Murrieta Hot Springs Resort in Tyler, TX is seeking a part-time Concierge to warmly welcome guests and assist with reservations and local recommendations. The role includes maintaining the concierge lounge and promoting hotel amenities to enhance guest experiences.

The position emphasizes strong communication, customer service, and the ability to manage multiple tasks while maintaining guest confidentiality.

Qualifications

• Strong communication and written skills.
• Proven customer service experience.
• Ability to protect staff and guest confidentiality.
• Focus and ability to complete tasks amidst interruptions.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Skills

Concierge

Communication

Customer service

Confidentiality

Multitasking

Job description

Murrieta Hot Springs Resort in Tyler, TX is seeking a part-time Concierge to warmly welcome guests and assist with reservations and local recommendations. The role includes maintaining the concierge lounge and promoting hotel amenities to enhance guest experiences.

The position emphasizes strong communication, customer service, and the ability to manage multiple tasks while maintaining guest confidentiality.