Breakfast Concierge & Guest Services Attendant

Remington Hospitality; Tyler (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Remington Hospitality in Tyler, TX seeks a friendly Concierge to warmly greet guests and guide them through the property. The role emphasizes quick arrival greeting, handling reservations, and following up on special requests to ensure guest satisfaction.

You will maintain an up-to-date information file on local services and attractions, actively upsell hotel amenities, and keep the concierge lounge spotless across shifts.

Qualifications

• Experience in hospitality or guest services.
• Excellent communication and interpersonal skills.
• Ability to upsell services respectfully.

Responsibilities

• Warmly greet and welcome guests in the concierge lounge within 2 minutes of guest arrival.
• Act as a liaison between guests and hotel departments by making reservations and following up on special requests.
• Maintain an information file on hotel and local services and attractions and recommend them to the guest, suggestively selling hotel amenities and services.
• Clean Concierge lounge throughout the shift by picking up dirty dishes and glasses and maintaining the kitchenette, including cleaning of floors, furniture and surfaces.

Skills

Guest service

Reservations handling

Upselling hotel amenities

Guest relations

Job description

Remington Hospitality in Tyler, TX seeks a friendly Concierge to warmly greet guests and guide them through the property. The role emphasizes quick arrival greeting, handling reservations, and following up on special requests to ensure guest satisfaction.

You will maintain an up-to-date information file on local services and attractions, actively upsell hotel amenities, and keep the concierge lounge spotless across shifts.