Breakfast Concierge & Guest Experience Specialist

One Ocean Resort & Spa; Tyler (TX); On-site; USD 21,000 - 26,000; Part time

Job summary

One Ocean Resort & Spa in Tyler is seeking a part-time Concierge to warmly greet guests, act as liaison for reservations, and share local recommendations with a welcoming, service-first approach. You will maintain an information file on area services, suggest hotel amenities to guests, and keep the concierge lounge tidy and stocked throughout shifts, contributing to a seamless guest experience.

Attention to confidentiality, strong communication, and the ability to stay organized amid

Qualifications

• Strong communication skills, both verbal and written.
• Proven customer service experience with resourcefulness.
• Ability to protect staff and guest confidentiality at all times.

Responsibilities

• Greet guests warmly within 2 minutes of arrival in the concierge lounge.
• Liaise between guests and hotel departments by handling reservations and follow-ups.
• Maintain an information file on local services and upsell hotel amenities.
• Clean and organize the concierge lounge during shifts, including kitchenette upkeep.

Skills

Communication

Verbal & Written

Customer service

Resourcefulness

Confidentiality

Time management

Job description

One Ocean Resort & Spa in Tyler is seeking a part-time Concierge to warmly greet guests, act as liaison for reservations, and share local recommendations with a welcoming, service-first approach. You will maintain an information file on area services, suggest hotel amenities to guests, and keep the concierge lounge tidy and stocked throughout shifts, contributing to a seamless guest experience.

Attention to confidentiality, strong communication, and the ability to stay organized amid