Food Server - Room Service

Mohegan Pennsylvania; Connecticut; Hybrid; USD 21,000 - 34,000; Full time

Job summary

Mohegan Sun is seeking a guest-focused hospitality professional to serve guests in restaurant outlets and hotel rooms as needed. You will take orders, enter them into the POS, and coordinate all aspects of food and beverage service with accuracy and efficiency.

You will upsell, manage payments, and support room service and in-room delivery while maintaining outlet cleanliness and operational standards. Flexibility for shifts and fast-paced environments is required.

Qualifications

• Guest service experience is required.
• Strong knowledge of beverage service guidelines and state liquor laws.
• Excellent written and verbal communication skills.

Responsibilities

• Takes guest orders and enters them accurately into the POS system.
• Upsells products and uses endorsements during service opportunities.
• Coordinates all food and beverage service at the table, including pre-setting and bussing.
• Handles payments accurately per established procedures.
• Delivers food and beverage to guest rooms as needed in the hotel.
• Maintains cleanliness and setup of outlets and stations.

Skills

Excellent communication

POS knowledge

Wine & beverage knowledge

Tray handling

Food service techniques

Tools

POS system

Job description

Position Summary:

This position is responsible for serving guests in assigned restaurant outlet or the hotel according to department policies and procedures and steps of service.

Primary Duties and Responsibilities:

• Takes guest’s orders and accurately enters them into the point of sale (POS) system
• Actively up-sells products and uses endorsements at all appropriate service opportunities
• Coordinates all food and beverage service at the table including pre-setting, serving and pre-bussing according to established steps and standards of service
• Handles all payments accurately per established check tendering procedures
• Prepares and breaks down wait stations in accordance with dining room standards
• Completes side work and maintains shift responsibilities
• In the hotel, delivers food and beverage to guest’s room, per established steps of service
• Removes trays and tables from rooms and hotel tower

Secondary Duties and Responsibilities:

• Assists in maintaining the cleanliness of the outlet
• Assists in arranging room and setting tables on a shift-to-shift basis as well as for special events
• Performs opening and closing duties

Minimum Education and Qualifications:

• Previous guest service experience

Competencies:

• Excellent written and verbal communication skills
• Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
• Skilled in proper tray handling
• Good understanding of food products including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Good understanding of food preparation and cooking techniques
• Thorough point of sale system knowledge
• Good knowledge of all legal beverage service guidelines and state liquor laws including proper identification, refusal of service and shutoff procedures

Training Requirements:

• Outlet-specific standard operating procedures
• SMART alcohol awareness

Physical Demands and Work Environment:

• Must be able to stand and walk for extended periods of time
• Must be able to bend and lift full trays up to 50 lbs.
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Work Shift:

Regular Knock, knock. Hear that sound? That's opportunity!

Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.