Concierge at The Pearl

ST JOE RESORT OPERATIONS LLC; Rosemary Beach (FL); On-site; USD 35,000 - 48,000; Full time

Job summary

The St. Joe Company / St. Joe Resort Operations is seeking a Concierge to enhance guest experiences at its Rosemary Beach property. You will greet guests, manage reservations for dining, transportation and activities, and provide expert local guidance on attractions and services.

Ideal candidates will be detail-oriented, highly organized, discreet, and strong in customer service. Experience in hospitality or service roles is preferred; physical stamina for standing and walking is expected.

Qualifications

• Detail-oriented and thorough.
• Organizational and multitasking abilities.
• Discreet and respectful of guests' privacy.
• Strong knowledge of local restaurants, shopping, and recreation.

Responsibilities

• Greet and welcome guests warmly and with enthusiasm.
• Make reservations for meals and transportation.
• Offer dining recommendations and local guidance.
• Arrange tours, excursions, and services like dry cleaning and pharmacy locations.
• Coordinate with front desk, housekeeping, and bell staff.
• Respond promptly to guest inquiries and anticipate needs.

Skills

Detail-oriented

Organizational skills

Multitasking

Discretion

Customer service

Education

High School Diploma

Job description

Job SummaryThe Concierge facilitates an exceptional guest experience by handling diverse requests. Responsibilities include making reservations for meals and transportation, offering expertise on dining options, arranging tours, excursions, and providing assistance with services like dry cleaning and pharmacy locations.Primary Responsibilities & Essential FunctionsGreet and welcome guests warmly and with enthusiasm.Develop and maintain service relationships to fulfill patrons' needs.Provide information on local attractions, directions, and recreational options.Make reservations for various guest experiences.Assist in managing hotel events.Maintain effective communication with front desk, housekeeping, and bell staff.Respond promptly to guest inquiries.Anticipate and exceed guest expectations.Attend staff meetings to stay informed about arrivals and amenities.Work independently to identify opportunities for enhancing guest experience.Perform all other duties as assigned.Education and ExperiencePreferred experience in Hospitality or other customer-centric roles.Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.Knowledge, Skills, AbilitiesDetail-oriented and thorough.Discreet and respectful of guests' privacy.Consistently performs work to the highest standards.Knowledgeable about local restaurants, shopping, and recreation.Possesses administrative skills.Demonstrates organizational and multitasking abilities.Maintains a positive attitude and remains patient in all situationsPhysical DemandsMust be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehiclesFrequent walking, standing, bending, stooping, and reachingMust be able to lift up to 50lbsWorking ConditionsIndoor and outdoor environmentPossible exposure to extreme heat or cold depending on seasonDirect communication with guests at the front deskThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.