In Room Dining Server at The Pearl Hotel

ST JOE RESORT OPERATIONS LLC; Rosemary Beach (FL); On-site; USD 17,000 - 30,000; Full time

Job summary

The St. Joe Company/St. Joe Resort Operations is seeking an In-Room Dining Server in Rosemary Beach, FL. You will deliver food and beverages to guest rooms with personalized service, drawing on strong menu knowledge and accurate order taking.

Responsibilities include taking orders, serving promptly, handling payments, and maintaining a clean, organized service area while contributing to a memorable in-room dining experience for guests.

Qualifications

• Must be at least sixteen years old (eighteen to serve alcohol).
• Previous server experience preferred.
• Food safety and job training completed.
• Basic ability to read labels and communicate with guests.

Responsibilities

• Take food and beverage orders from guests.
• Deliver orders to guest rooms promptly and professionally.
• Collect payments and issue receipts per standards.
• Clear tables and return items to service areas.
• Assist with setup and teardown of stations; participate in shifts.

Skills

Customer service

Interpersonal skills

Multi-tasking

English literacy

POS systems

Tools

POS systems

Job description

Job SummaryThe In-Room Dining Server is responsible for delivering food and beverage orders directly to guest rooms while providing exceptional, personalized service. This role requires strong menu and product knowledge, accurate order taking, timely delivery, and professional presentation. The server is expected to anticipate and accommodate guest needs, respond promptly to requests, and ensure each guest enjoys a seamless and memorable in-room dining experience.Primary Responsibilities & Essential FunctionsEnsure that food is prepared correctly and to customers’ satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchenServes food and beverages to guests as per the restaurant's standards in a friendly, timely and efficient mannerEnsure that the guests have a pleasant dining experienceObtain complete knowledge about ingredients, flavors and suggestions about menu itemsInform guests about special items for the day and menu changes.Take food and beverage ordersCollect plates and clear the table as customers finish their mealsObtain revenues, issue receipts, accept paymentsPerform basic cleaning tasks as needed or directed by supervisorComplete pre-shift and post-shift duties including setup and teardown of certain stationsAll other duties as assignedEducation and ExperienceMust be at least sixteen years old (at least 18 years old to serve alcoholic beverages)Previous experience as a server preferredMust successfully compete in food safety, alcohol, and job training.Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, understand, and communicate in basic English preferredKnowledge, Skills, AbilitiesDetail-oriented and thoroughAbility to remain discreet and respect the privacy of guestsAbility to perform consistent work to the highest standardsAbility to interact with guests in a pleasant, friendly wayAbility to multi-task and manage multiple guests at a timeKnowledge of special diets to ensure safety of guests when ordering foodBasic Knowledge of Spirits, Beer, Wine & BeveragesAbility to work well in a team environmentExcellent interpersonal and customer service skillsWell-organized with ability to take and place food and beverage orders accordinglyAbility to operate point-of-sale systemsPhysical DemandsStanding for extended periods, walking, bending, kneeling and stooping.Must be able to lift up to 25lbs.Must be able to safely deliver food and drinks on different surfacesWorking ConditionsExposure to slippery surfaces and stairs depending on locationIndoor and/or outdoorExposure to extreme heat and cold depending on season and locationPotential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.Possibility to work 11+ hour shiftsThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.