Concierge at The Pearl

The St Joe Company; Alys Beach (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

The Pearl Hotel in Rosemary Beach, Florida seeks a professional Concierge to elevate guest experiences. You will greet guests, provide local dining and activity info, handle reservations, and coordinate with front desk and transportation services.

Earned hospitality experience preferred; strong communication, discretion, organization, and the ability to multitask in a fast‑paced environment are essential. This full-time role operates on-site in a resort setting.

Qualifications

• Preferred experience in hospitality or customer-centric roles.
• Ability to read product labels and communicate clearly with guests.

Responsibilities

• Greet guests warmly and provide information on local attractions.
• Make reservations for meals, transportation, and experiences.
• Coordinate with front desk, housekeeping, and bell staff to fulfill guest needs.
• Anticipate guest needs and respond promptly to inquiries.
• Assist in managing hotel events and services like tours, dry cleaning, and pharmacy locations.

Skills

Guest service

Communication

Multitasking

Discretion

Organization

Education

Hospitality experience preferred

Literacy to read labels and communicate with guests

Job description

Job Details: Job Location: The Pearl Hotel - Rosemary Beach, FL 32461, Position Type: Full Time,

Job Summary

The Concierge facilitates an exceptional guest experience by handling diverse requests. Responsibilities include making reservations for meals and transportation, offering expertise on dining options, arranging tours, excursions, and providing assistance with services like dry cleaning and pharmacy locations.

Primary Responsibilities & Essential Functions

• Greet and welcome guests warmly and with enthusiasm.
• Develop and maintain service relationships to fulfill patrons' needs.
• Provide information on local attractions, directions, and recreational options.
• Make reservations for various guest experiences.
• Assist in managing hotel events.
• Maintain effective communication with front desk, housekeeping, and bell staff.
• Respond promptly to guest inquiries.
• Anticipate and exceed guest expectations.
• Attend staff meetings to stay informed about arrivals and amenities.
• Work independently to identify opportunities for enhancing guest experience.
• Perform all other duties as assigned.

Qualifications:

Education and Experience

• Preferred experience in Hospitality or other customer-centric roles.
• Adequate education and literacy to read product labels and effectively communicate with guests regarding job-related needs.

Knowledge, Skills, Abilities

• Detail-oriented and thorough.
• Discreet and respectful of guests' privacy.
• Consistently performs work to the highest standards.
• Knowledgeable about local restaurants, shopping, and recreation.
• Possesses administrative skills.
• Demonstrates organizational and multitasking abilities.
• Maintains a positive attitude and remains patient in all situations

Physical Demands

• Must be able to withstand prolonged standing, walking and frequent parking/ retrieving of guests’ vehicles
• Frequent walking, standing, bending, stooping, and reaching
• Must be able to lift up to 50lbs

Working Conditions

• Indoor and outdoor environment
• Possible exposure to extreme heat or cold depending on season
• Direct communication with guests at the front desk

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.