Concierge

Excelsior Care Group; Town of Southampton (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Comprehensive Medical & DentalCoverage

Generous Paid Time Off (PTO)

401(k) Retirement Plan

Employee Recognition Program

Supportive, Team-Oriented Work Environ

Company Perks & Employee Discounts

Job summary

The Hamptons Center for Rehabilitation & Nursing in Southampton, NY is seeking a Concierge to warmly welcome residents, families, and visitors. This full-time position supports smooth operations, answers questions, and ensures a positive experience while maintaining confidentiality and high service standards.

Ideal candidates have excellent communication and organizational skills, a compassionate demeanor, and the ability to manage multiple priorities in a dynamic healthcare setting.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare, hospitality, customer service, or long-term care preferred.
• Excellent communication and organizational skills.
• Compassionate, patient, and professional demeanor.
• Ability to manage multiple priorities in a fast-paced environment.
• Basic computer skills.

Responsibilities

• Greet and assist residents, families, and visitors professionally.
• Serve as liaison between residents, families, and facility departments.
• Respond to questions and ensure timely follow-up.
• Conduct rounds to identify resident and family needs.
• Assist with navigating facility services, appointments, and resources.
• Support admissions, tours, and new-resident introductions.
• Promote a positive resident experience and customer satisfaction.
• Assist with events and family engagement initiatives.
• Maintain confidentiality and comply with policies.

Skills

Customer service

Communication skills

Organization

Interpersonal skills

Education

High school diploma

Job description

Facility: The Hamptons Center for Rehabilitation & Nursing

Location: Southampton, NY

Schedule: Full-Time | 11:00 AM – 7:00 PM

Salary: $40,000–$50,000 annually

Make a Difference In The Resident Experience

The Hamptons Center for Rehabilitation & Nursing is seeking a warm, professional, and highly organized Concierge to serve as a welcoming resource for our residents, families, and visitors. This position plays an important role in creating a positive experience while helping ensure questions, concerns, and requests are addressed promptly and professionally.

Key Responsibilities

• Greet and assist residents, families, and visitors in a friendly and professional manner.
• Serve as a liaison between residents, families, and facility departments.
• Respond to questions, concerns, and requests and ensure appropriate follow-up.
• Conduct regular rounds to identify resident and family needs and service concerns.
• Assist residents and families with navigating facility services, appointments, and resources.
• Communicate concerns to the appropriate department or Administrator and help track resolution.
• Support admissions, facility tours, and new-resident introductions when needed.
• Help promote a positive resident experience and high level of customer satisfaction.
• Assist with special events, resident activities, and family engagement initiatives.
• Maintain professionalism, confidentiality, and compliance with facility policies.

Qualifications

• High school diploma or equivalent required.
• Previous experience in healthcare, hospitality, customer service, or long-term care preferred.
• Excellent communication, interpersonal, and organizational skills.
• Compassionate, patient, and professional demeanor.
• Strong social and relationship‑building skills.
• Ability to think creatively and find solutions to resident and family needs.
• Excellent time management and organizational skills.
• Ability to remain calm and professional in a fast‑paced environment.
• Ability to work effectively with residents, families, visitors, and interdisciplinary staff.
• Basic computer skills.
• Ability to manage multiple priorities and responsibilities.

What We're Looking For

The ideal candidate is someone who is friendly, approachable, dependable, and service-oriented. You should enjoy working with people, have excellent social skills, and be comfortable taking initiative to resolve concerns and create a welcoming environment for residents and their families.

Benefits

• Comprehensive Medical & Dental Coverage
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Program
• Supportive, Team-Oriented Work Environment
• Company Perks & Employee Discounts

Join our team and help make every resident and family interaction a positive one!

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