Concierge

Excelsior Care Group; Boca Raton (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical and Dental Insurance

PTO

401(k) Retirement Plan

Employee Recognition Programs

Team-oriented work environment

Employee discounts

Job summary

Yamato Nursing and Rehabilitation Center in Boca Raton, FL is seeking a friendly Concierge to welcome Residents and families from admission through discharge. The role focuses on coordinating admissions, preparing rooms, and delivering a seamless, compassionate experience.

Responsibilities include greeting Residents, coordinating with nursing staff, responding to call bells, and supporting room transitions while maintaining thorough documentation and ongoing resident relations.

Qualifications

• Prior customer service experience required.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Compassionate and professional demeanor with a commitment to exceptional service.

Responsibilities

• Partner with Admissions to coordinate new admissions and equipment needs to nursing staff.
• Prepare rooms for incoming Residents including packing belongings, terminal cleaning, and bed/call bell checks.
• Assemble and deliver welcome baskets for new Residents.
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression.
• Build relationships with Residents and families by providing ongoing support and assistance.
• Respond to call bells and notify nursing staff when additional care is needed.
• Address Resident concerns per grievance process.
• Assist with room transitions from short-term to long-term care.
• Complete follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours.
• Submit daily progress reports to leadership identifying trends or concerns.
• Coordinate with laundry for return of stored belongings.
• Prepare and distribute discharge gift bags.
• Attend trainings and required staff meetings.

Skills

Customer service

Communication

Interpersonal skills

Job description

Facility: Yamato Nursing and Rehabilitation Center

Position: Concierge

Location: Boca Raton, FL

Schedule: Full-Time

Pay Rate: $18 - $23/hour

Join Our Team as a Concierge

Yamato Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
• Prepare rooms for incoming Residents by ensuring:
• Previous belongings are packed and removed
• Terminal cleaning is completed
• Beds are made and call bells, lights, and TVs are functioning properly
• Assemble and deliver welcome baskets for new Residents
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression
• Build meaningful relationships with Residents and families by providing ongoing support and assistance
• Respond to call bells within scope and notify nursing staff when additional care is needed
• Address Resident concerns and complaints in accordance with the grievance process
• Assist with room transitions, including short-term rehabilitation to long-term care
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
• Provide facility tours during off-hours or when Admissions staff are unavailable
• Submit daily progress reports to leadership, identifying trends or concerns
• Coordinate with laundry services for the return of stored belongings
• Prepare and distribute discharge gift bags
• Monitor and coordinate Resident smoking schedules
• Attend in-service trainings, Resident Council meetings, and required staff meetings
• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Compassionate and professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team-oriented work environment
• Company perks and employee discounts