Concierge

The Wellington at Springfield; Springfield (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k with company match

PTO from day one

Paid training

Employee Assistance Program

Job summary

The Wellington at Springfield is seeking a friendly receptionist to join our community in Springfield, MA. You will be the first point of contact, answering calls, guiding visitors, handling mail, coordinating courier services, and resolving resident and guest questions to ensure smooth daily operations.

Join our team and contribute to a welcoming environment for our senior residents, while benefiting from a supportive work culture and opportunities for growth within a reputable Sonida Senior

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents.
• Appreciate the value of being a dependable and responsible member of a greater team.

Responsibilities

• Answers telephone and directs callers to the appropriate person.
• Greet and direct visitors to the community.
• Receives, sorts, and forwards incoming mail.
• Coordinates pickup and delivery of express mail services (FedEx, UPS, etc.).
• Resolves customer questions and concerns.

Skills

Customer service

Team player

Job description

The Wellington at Springfield
Springfield, MA 01119, USA

Description

Find your joy here, at The Wellington at Springfield, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company match & much more!

The Wellington at Springfield, a premier retirement community in Springfield, MA, provides quality care to residents in an INDEPENDENT LIVING, ASSISTED LIVING, MEMORY CARE community.

What we offer you:

• Cutting edge technology to enhance the lives of our residents and make your job easier and more effective.
• SafelyYou - AI video technology that detects and prevent falls
• Advanced EHR Technologies - automated care assessments eliminating busy work, helping you deliver better care
• Sage - Improve call light response time and improvement to service and care
• Microsoft Power BI - one stop for all data needs
• Company support for educational and learning opportunities
• Paid referral programs for Team Member and Resident referrals
• Medical, dental, vision, and life/disability insurances*
• 401k retirement savings offering a discretionary match determined each year based on company performance
• Employee Assistance Program
• Dependent Care and FSA saving accounts
• PTO available day one
• Paid Training

*Benefit eligibility dependent on employment status

**Eligibility based on location

Receptionist Responsibilities include:

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Qualifications:

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.