Clinical Concierge (LVN-Cert Medical Assistant)

Pacific Diagnostic Laboratories, LLC; Buellton (CA); Sur place; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Total Rewards package

Résumé du poste

Cottage Health is seeking a Clinical Concierge (LVN-Cert Medical Assistant) for the Cottage Urgent Care at Santa Ynez Buellton Village. The role includes registering patients, collecting payments, rooming, assisting the provider, discharging, and following up to maximize the patient experience.

Licensure as LVN or Medical Assistant in California and BLS required; Epic EMR knowledge preferred, phlebotomy and injections are a plus. Equal opportunity employer with Total Rewards offerings.

Qualifications

• Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.
• California licensure as an LVN or Medical Assistant certification, and BLS for Health Care Providers.

Responsabilités

• Registering patients and collecting payments; rooming patients; assisting providers.
• Discharging, following up with patients, and coordinating with staff to maximize patient experience.

Connaissances

Customer service

Front/back-office

Formation

Vocational Nurse or Medical Assistant program

2 years related work experience

Outils

Epic EMR

Basic computer/email skills

Description du poste

Clinical Concierge (LVN-Cert Medical Assistant)

Job Description

Cottage Medical Group seeks a Clinical Concierge (Licensed Vocational Nurse-Certified Medical Assistant) for their CMG Cottage Urgent Care-Santa Ynez-Buellton Village location. Responsible forregistering, collecting payments, rooming, assisting the provider with care and treatment, discharging, and following-up with patients. It is the role of the Clinical Concierge to companion patients and their "secondary guests" through the entire experience to maximize clinical excellence, reduce treatment times, and maximize the patient experience; before, during, and after the patient visit. This position is a vital part of the office team that cares for patients in the clinical setting working under the direction of the Site Manager and the on-duty provider and works closely with the provider and other clinical staff. Responsibilities include:

• The Clinical Concierge is responsible for a variety of clinical functions within a clinical setting requiring knowledge and integration of available standard, resources, and data; discretion; good judgment; diplomacy; decision making; and a customer service attitude.
• The Clinical Concierge is responsible for assisting the provider with front office and back-office duties in the outpatient management of patients on a rotating basis. Acting as the patient advocate, the Clinical Concierge has continuous contact with providers, patients, patient families/significant others, community agencies, and patient care staff and management.

QUALIFICATIONS:

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

Education:

• Minimum: Successful completion of a Vocational Nurse or Medical Assistant education program or 2 years of equivalent work experience.

Certifications, Licences, Registrations:

• Minimum: California licensure as a Licensed Vocational Nurse (LVN) or Medical Assistant certification, and American Heart Association (AHA) Basic Life
  Support (BLS) for Health Care Providers.

Technical Requirements:

• Minimum:Knowledge of urgent care medical specialty. Knowledge of medical terminology. Knowledge of electronic medical record, preferable Epic. Basic computer/email skills.
• Preferred:Ability to perform phlebotomy and administer injections.

Years of Related Work Experience:

• Preferred: 1 year of experience as an LVN, medical assistant, or equivalent, including previous experience with an electronic health record and phlebotomy.

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

*Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health’s annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards .

To provide superior health care for and improve the health of our communities through a commitment to our core values of excellence, integrity, and compassion.

Total Rewards

Benefits designed with you in mind. Learn about Cottage Health's generous Total Rewards package for all aspects of your life.

Life Where You Love It

Whether it's a morning surf before work, a sunset walk on the shores of Carpinteria, Santa Barbara, or Goleta, a bike ride through the beautiful Santa Ynez Valley, you are sure to feel a bit of the magic that is the Santa Barbara region.

Equal Opportunity Employer

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender status, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status, or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support, and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.