Concierge

Sunrise Senior Living; San Mateo (CA); On-site; Full time

Job summary

Join a leading senior living community as a Concierge, where you will be the first point of contact for visitors, providing essential hospitality and support. This role involves greeting residents and families, managing inquiries, and ensuring a welcoming environment. With a focus on exceptional customer service, you will play a key role in enhancing the living experience for residents. Enjoy a fulfilling career with opportunities for growth, competitive pay, and a supportive team culture.

Benefits

Medical, Dental, Vision, Life, and Disability Plans

Retirement Savings Plans

Employee Assistant Program / Discount Program

Paid time off (PTO), sick time, and holiday pay

Daily Pay offered

Tuition Reimbursement

Qualifications

• Proven experience in a customer service role required.
• Must have good judgment and decision-making skills.

Responsibilities

• Provide excellent hospitality and greet visitors.
• Monitor the Bistro area for cleanliness and refreshments.
• Handle administrative duties and manage calls.

Skills

Customer Service

Organizational Skills

Communication Skills

Problem Solving

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

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Join to apply for the Concierge role at Sunrise Senior Living

Sunrise Senior Living provided pay range

This range is provided by Sunrise Senior Living. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$19.30/hr - $24.15/hr

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

Sunrise Senior Living was again certified as a Great Place to Work by Activated Insights. This is the 7th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

COMMUNITY NAME

The Stratford

Job ID

2025-228542

Job Overview

"It makes me feel good knowing that we make the residents’ lives better. We laugh with them, cry with them, sing and dance with them – we brighten their day. Working here is an unbelievable privilege and it will be something I carry with me for the rest of my life!"

• Sunrise Team Member
  
  
  

At Sunrise, our Concierge is responsible for providing excellent hospitality as they are the first impression for all visitors into the Sunrise community. The Concierge will be greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the marketing and sales efforts.

Responsibilities & Qualifications

Responsibilities:

• Monitoring the Bistro area for refreshments, music, cleanliness
• General administrative duties
• Welcoming and support the hospitality of a Sunrise community.
  
  
  

Qualifications:

• A high school diploma or GED is required
• Proven experience in a customer service role is also required, having demonstrated excellent customer service, organizational and communication skills
• You must have good judgment, problem solving and decision making skills as well as be an organized record keeper
• Proficiency in computer skills to include the use of Microsoft Outlook, Word and Excel as well as the ability to learn new applications
  
  
  

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Daily Pay offered to get paid within hours of a shift (offered in the U.S. only)
• Tuition Reimbursement
• In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.
• Some benefits have eligibility requirements
  
  
  

Apply today to learn why Sunrise Senior Living is a certified Great Place to Work

Pre-employment Requirements

Sunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities.

Compensation Disclaimer

Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

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