Lead Concierge - Atlas

Greystar; Oakland (CA); On-site; Full time

Job summary

A leading real estate company is seeking a dynamic Lead Concierge for their luxury high-rise community in Oakland. The role involves organizing resident services, ensuring comfort, and managing guest traffic. Candidates should be self-starters with prior concierge experience. The position offers competitive compensation and a range of benefits.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

401(k) with Company Match

Paid Sabbatical

Onsite Housing Discount

Paid Parental Leave

Qualifications

• Prior experience as a concierge or doorman required.

Responsibilities

• Greet prospects and residents, ensuring comfort.
• Monitor guest traffic and assist with service requests.
• Manage package deliveries and maintain logs.

Skills

Organizational Skills

Customer Service

Communication

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in sectors such as rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $320 billion of real estate across 250 markets globally, with offices throughout North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing over 1,000,000 units/beds worldwide, and has a robust institutional investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate industry. For more information, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Organizes, coordinates, and implements various resident services and programs. Acts as an information source for residents regarding local market resources.

Job Details

• Unit Count: 633
• Property Type: High Rise; Stabilized
• Work Schedule: M-F; 6:30am - 3:30 pm

Position Overview

We are seeking a dynamic Lead Concierge who is a self-starter, organized, and computer savvy for our luxury high-rise community. Candidates should have prior experience as a concierge or doorman.

Compensation: Approximately $100 bonus per month.

Responsibilities

• Greet prospects and residents, ensuring comfort while they wait to speak with a team member. Monitor guest traffic.
• Answer phone calls, route to appropriate team members, and assist with service request callbacks.
• Assist residents with luggage carts check-in and check-out.
• Monitor parking garage, fire alarm panel, security cameras.
• Manage package deliveries, notify residents within 24 hours.
• Keep logs of events and security status, report concerns.
• Maintain tracking logs for equipment rentals, dry cleaning, and other services.
• Maintain detailed local area information and relationships with vendors.
• Book freight elevator for move-ins, move-outs, and deliveries.

Additional Information

The hourly rate ranges from $22.12 to $27.00 (Oakland). Compensation may vary based on experience, business needs, and location.

Additional Compensation:

• Potential participation in quarterly or annual bonus programs based on performance.

Benefits

• Medical, Dental, Vision, Disability & Life insurance benefits.
• Paid Time Off: 15 days vacation, 4 personal days, 10 sick days, 11 holidays, plus birthday off after 1 year.
• Onsite housing discount at Greystar-managed communities (subject to availability).
• 6-week Paid Sabbatical after 10 years, every 5 years thereafter.
• 401(k) with company match up to 6% after 6 months.
• Paid Parental Leave and Fertility Benefits up to $10,000.
• Employee Assistance Program, critical illness, accident, hospital indemnity, pet insurance, legal plans, and charitable programs.

*Benefits for full-time employees; may vary for union or prevailing wage roles due to collective bargaining or local laws.

Greystar considers qualified applicants with arrest and conviction records.