Concierge

Edison House, LLC; Salt Lake City (UT); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Edison House in Salt Lake City is seeking a personable Concierge to welcome members and guests, assist with member needs, and ensure smooth front desk operations.

The ideal candidate is service‑oriented, detail‑driven, and thrives in a fast‑paced environment, with hospitality experience and strong communication skills.

Qualifikationen

• Experience in hospitality, front desk operations, or concierge services preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite and familiarity with reservation or CRM systems.
• Strong problem-solving skills with a customer-focused approach.
• Commitment to delivering memorable experiences for members and guests.

Aufgaben

• Greet members and guests with a warm, friendly demeanor.
• Handle check-ins, check-outs, and reservations efficiently.
• Provide information about Edison House amenities, events, and local attractions.
• Assist with bookings and tailor recommendations for members.
• Collaborate with other departments to ensure seamless service delivery.
• Answer and direct phone calls, emails, and inquiries promptly.

Kenntnisse

Hospitality experience

Communication skills

Problem-solving

Customer service

Team player

Organized/detail-oriented

Tools

Microsoft Office Suite

CRM/reservation systems

Jobbeschreibung

Job Details: Job Location: Salt Lake City, UT 84101, Position Type: Full Time, Position Overview

As the first point of contact for Edison House members and guests, the Concierge team plays a vital role in creating an exceptional experience. This individual is responsible for providing a warm and professional welcome, assisting with member needs, and ensuring smooth operations at the front desk. Our ideal candidate is service-oriented, detail-driven, and thrives in a dynamic, fast-paced environment.

Member and Guest Relations

• Greet members and guests with a warm, friendly demeanor.
• Ensure all visitors feel welcome and attended to promptly.
• Handle check-ins, check-outs, and reservations efficiently.
• Provide information about Edison House amenities, events, and local attractions.

Concierge Services

• Assist members with bookings, including dining, event tickets, and other services as needed.
• Offer tailored recommendations to enhance the member experience.
• Handling last-minute member requests
• Encouraging member participation through events and clubs to further enhance the community

Operational Excellence

• Maintain the cleanliness and organization of the front desk area.
• Address member and guest concerns effectively, escalating issues to the manager when necessary.
• Monitor access to ensure only authorized members and guests enter the premises.

Administrative Tasks

• Answer and direct phone calls, emails, and other communications promptly.
• Update and maintain member records in the club’s management system when instructed
• Assist in data collection

Collaboration and Teamwork

• Work closely with other Edison House departments to ensure seamless service delivery.
• Assist with the execution of events by handling guest lists and providing an excellent first impression to guests and members

Qualifications: Skills and Qualifications

• Experience: Previous experience in hospitality, front desk operations, or concierge services is preferred.
• Communication: Excellent verbal and written communication skills.
• Technology: Proficient in Microsoft Office Suite and familiarity with reservation or CRM systems.
• Problem-Solving: Quick thinking with the ability to resolve issues professionally.
• Customer Service: Strong commitment to creating memorable experiences for members and guests.

Personal Attributes

• Friendly and approachable, with a positive attitude.
• Team player
• Ability to stay productive
• Highly organized and detail-oriented.
• Comfortable working in a high-energy, upscale environment.
• Flexible with scheduling, including evenings, weekends, and holidays