Concierge

PGA WEST Pete Dye Clubhouse; La Quinta (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Benefits

401(k) plan

Paid Time Off

Tuition Reimbursement

Job summary

The Concierge reports to the Membership Operations Director at CENTURY GOLF PARTNERS MANAGEMENT in La Quinta, CA, providing hospitality services to members and guests and supporting the Membership department with data entry, file maintenance, and calls.

The role focuses on greeting members, handling reservations and transportation requests, and coordinating information across departments to ensure a seamless club experience while maintaining discretion and professional appearance.

Qualifications

• 1–3 years of administrative, receptionist, or office support experience.
• 1–3 years of customer service experience.
• High School Diploma, or equivalent required.
• Must be able to work in a team environment with a positive attitude
• Must have a strong desire to assist others
• Display strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proficient with Google Workspace (Docs, Sheets, Gmail, Calendar)
• Have excellent organizational skills
• Must have a professional appearance, grooming, and dress consistent with company guidelines
• Excellent time management and multitasking abilities
• Reliable and dependable with the ability to work independently with minimal supervision
• Maintain attention to detail and accuracy while handling multiple tasks.
• Organize, prioritize, and manage competing deadlines in a fast-paced environment.
• Exercise sound judgment and problem-solving skills.
• Communicate clearly and professionally with coworkers, Members and guests.
• Adapt to changing priorities and interruptions throughout the workday.
• Handle confidential and sensitive information with discretion.
• Work independently while also collaborating effectively as part of a team.

Responsibilities

• Provide a professional first impression of the Club, greet Members, potential Members and guests with a smile and the willingness to provide excellent concierge service in person, over the phone and via email.
• Assist Members with concierge services to include restaurant and special event reservations, recreation requests, arranging transportation, etc., and follow through with all reasonable requests.
• Communicate with other departments’ pertinent Member information to help promote a positive, home away from home Club experience.
• Efficiently respond to all Member requests and inquiries in accordance with Club standards, policies and procedures; use fresh ideas, feedback and suggestions to continuously improve the Concierge services provided.
• Complete opening and/or closing duties per club standards and procedures.
• Create and maintain Member files both digitally and physically to ensure utmost accuracy, discretion and confidentiality.
• Responsible for ensuring the new Member activation process is completed in a timely and accurate manner, including the new Member welcome and onboarding process.
• Responsible for the Member Photo ID and Sponsored Guest Pass process.
• Assist Members with Members First website access and navigation.
• Assist Members with usage of electronic applications as needed (Firebirds and AXS apps).
• Order office supplies and monitor inventory.
• Sort and distribute mail
• Other duties as assigned.
• Medical Plans: Health, Dental and Vision
• Basic: Company Paid Life Insurance
• Optional Life Insurance for Team Member, Dependent and Spouse
• Flexible Benefits: Health Care & Dependent Care Reimbursement Accounts
• Pre-tax Benefits Plan Contributions
• 401(k) Retirement Savings Plan after six (6) months of employment
• Team Member Discounts per club policies and procedures
• Tuition Reimbursement Program: 50% reimbursement of tuition costs, books and related fees when you satisfactorily complete approved courses. $1000 maximum tuition reimbursement in any twelve (12) month period. Opportunity to apply for the Club’s scholarship program.
• Paid Time Off

Skills

Administrative support

Customer service

Microsoft Office

Google Workspace

Communication skills

Teamwork

Time management

Professional appearance

Organizational skills

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

REGULAR FULL TIME Clerical MOUNTAIN AND DUNES, La Quinta, CA, US

7 days ago Requisition ID: 2967

CENTURY GOLF PARTNERS MANAGEMENT

POSITION SUMMARY

The Concierge reports directly to the Membership Operations Director and is responsible for providing concierge and hospitality services to all members and guests. Provides administrative support for the Membership department, including data entry, file maintenance, and answering and directing calls.

EXPERIENCE, EDUCATION, COMPETENCIES AND SKILLS REQUIRED

• 1–3 years of administrative, receptionist, or office support experience.
• 1-3 years of customer service experience.
• High School Diploma, or equivalent required.
• Must be able to work in a team environment with a positive attitude
• Must have a strong desire to assist others
• Display strong verbal and written communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Proficient with Google Workspace (Docs, Sheets, Gmail, Calendar)
• Have excellent organizational skills
• Must have a professional appearance, grooming, and dress consistent with company guidelines
• Excellent time management and multitasking abilities
• Reliable and dependable with the ability to work independently with minimal supervision
• Maintain attention to detail and accuracy while handling multiple tasks.
• Organize, prioritize, and manage competing deadlines in a fast-paced environment.
• Exercise sound judgment and problem-solving skills.
• Communicate clearly and professionally with coworkers, Members and guests.
• Adapt to changing priorities and interruptions throughout the workday.
• Handle confidential and sensitive information with discretion.
• Work independently while also collaborating effectively as part of a team.

ESSENTIAL RESPONSIBILITIES

• Provide a professional first impression of the Club, greet Members, potential Members and guests with a smile and the willingness to provide excellent concierge service in person, over the phone and via email.
• Assist Members with concierge services to include restaurant and special event reservations, recreation requests, arranging transportation, etc., and follow through with all reasonable requests.
• Communicate with other departments’ pertinent Member information to help promote a positive, home away from home Club experience.
• Efficiently respond to all Member requests and inquiries in accordance with Club standards, policies and procedures; use fresh ideas, feedback and suggestions to continuously improve the Concierge services provided.
• Complete opening and/or closing duties per club standards and procedures.
• Create and maintain Member files both digitally and physically to ensure utmost accuracy, discretion and confidentiality.
• Responsible for ensuring the new Member activation process is completed in a timely and accurate manner, including the new Member welcome and onboarding process.
• Responsible for the Member Photo ID and Sponsored Guest Pass process.
• Assist Members with Members First website access and navigation.
• Assist Members with usage of electronic applications as needed (Firebirds and AXS apps).
• Order office supplies and monitor inventory.
• Sort and distribute mail
• Other duties as assigned.
• Medical Plans: Health, Dental and Vision
• Basic: Company Paid Life Insurance
• Optional Life Insurance for Team Member, Dependent and Spouse
• Flexible Benefits: Health Care & Dependent Care Reimbursement Accounts
• Pre-tax Benefits Plan Contributions
• 401(k) Retirement Savings Plan after six (6) months of employment
• Team Member Discounts per club policies and procedures
• Tuition Reimbursement Program: 50% reimbursement of tuition costs, books and related fees when you satisfactorily complete approved courses. $1000 maximum tuition reimbursement in any twelve (12) month period. Opportunity to apply for the Club’s scholarship program.
• Paid Time Off

PHYSICAL AND MENTAL DEMANDS

• Sit for extended periods while working at a computer.
• Occasionally stand, walk, bend, reach, or stoop.
• Frequently use hands and fingers for typing, writing, and operating office equipment.
• Regularly communicate in person and by telephone.
• Lift, carry, or move office supplies, files, and boxes weighing up to 20–25 pounds.
• Operate standard office equipment such as computers, printers, copiers, scanners, and fax machines.
• Read printed and electronic documents and view computer screens for extended periods.
  

TYPICAL WORKING CONDITIONS

The Concierge will be working in a collaborative, open clubhouse office environment with other Clubhouse team members.