Concierge

London Jewelers; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k) with employer matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

London Jewelers in New York, NY seeks a Concierge to deliver a World Class Client Experience. You will engage clients with exceptional communication, deliver engaging experiences, and use CRM insights to tailor service. You’ll be a positive team player and uphold the company culture in all client interactions.

The role requires flexibility to work non-traditional hours, including weekends and holidays, with a focus on professionalism and excellence in service.

Qualifications

• Exceptional communication and interpersonal skills.
• Ability to build excellent working relationships with clients.
• Understanding of World Class Customer Experience.
• Basic selling skills techniques.
• Experience of working within a high performing team.
• IT literate.
• Flexible/adaptable to change.
• Confidentiality at the highest level.
• A professional approach at all times.
• Excellent organizational skills.
• Able to multitask.

Responsibilities

• The Client Experience Hostess ensures delivery of a World Class Client Experience to all clients.
• Engage clients with exceptional communication and interpersonal skills.
• Facilitate unique and engaging client experiences using hospitality and research.
• Maintain a professional, positive attitude and be a role model for company culture.
• Welcome clients in a timely manner and ensure their needs are prioritized.
• Use CRM to tailor experiences based on client interests.
• Support the client journey across touchpoints.

Skills

Exceptional communication

Interpersonal skills

Relationship building

Customer experience

Selling skills

Team experience

IT literacy

Adaptability

Confidentiality

Professionalism

Organizational skills

Multitasking

Job description

Job Description

Concierge

Responsibilities:

• The Client Experience Hostess ensures the delivery of a World Class Client Experience to all clients
• Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills
• Our Client Experience Hostess is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality
• They will be well presented and have a positive 'can do' attitude that is infectious both to the client and colleagues alike
• The Client Experience Hostess will be a constant role model for the company culture, and ensure they become a way of working for the whole team giving every client (internal and external) a 'World Class Client Experience'
• Ensure clients are welcomed in a timely manner
• Use CRM to facilitate unique client experiences based on individual client interests
• Support in all aspects of the client experience and individual client journey and above all else keep clients needs first

Qualifications/Experience:

• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients
• Understanding of World Class Customer Experience
• Basic selling skills techniques
• Experience of working within a high performing team
• IT literate
• Flexible/adaptable to change
• Confidentiality at the highest level
• A professional approach at all times
• Excellent organizational skills
• Able to multitask

Preferred Qualifications:

• Experience as Client Hostess

Job Type:

• Full-time
• Flexibility to work non-traditional hours, including days, weekends and holidays

Salary:

• $25.00 - $30.00

Benefits:

• 401(k) with employer matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Company Description

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.
From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

Company Description

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.
From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.