Manager

London Jewelers; New Jersey; On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

401(k) with employer matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

London Jewelers is seeking a Luxury Watch Manager for the Panerai Boutique at Short Hills Mall, New Jersey. You will lead luxury timepiece sales and deliver the highest level of customer service, guiding clients through the buying journey with expertise and hospitality.

The ideal candidate has prior luxury store or department management experience, mentors staff, and excels at communicating brand stories. This full-time role offers competitive pay and extensive benefits.

Qualifications

• Previous luxury store or department management experience.
• Proficient in solving customer service issues quickly and addressing special requests.
• Strong communication and presentation skills.

Responsibilities

• Demonstrate passion and extensive knowledge of luxury timepieces and high-end watch brands.
• Provide the highest level of customer service, guiding the client through the buying process.
• Lead hospitality initiatives to foster a warm, welcoming shopping experience
• Mentor employees and provide training when appropriate
• Drive sales through storytelling of brand history and product knowledge
• Build client relationships via CRM for ongoing engagement
• Plan and organize special store events
• Ensure watches presentation matches luxury image
• Collaborate with team and management professionally.

Skills

Luxury management

Customer service

Leadership

CRM

Job description

Job Description

Luxury Watch Sales Manager

Overview:

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.

From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.

We are seeking a Luxury Watch Manager in one of our Panerai Boutique in the Short Hills Mall, New Jersey.

Responsibilities:

• Demonstrate passion and show extensive knowledge of luxury timepieces and high end watch brands.


• Provide the highest level of customer service, with ability to lead the client through the buying process.


• Communicate an execute hospitality initiatives, leading by example to foster a warm, welcoming and engaging shopping experience


• Acts as motivating mentor of employees and provides training when appropriate


• Drive sales through engagement of clients with storytelling of the brand history, sharing product knowledge, suggestive selling and consistent follow up and outreach.


• Acquire client contact information utilizing the CRM system to build an on-going relationship and elevate the luxury discovery journey


• Helps to plan and organize special store events


• Ensure the visual presentation of the watches is consistent with the luxury image of the brand


• Perform with teamwork and work professionally with fellow sales associates and management.

Qualifications/Experience:

• Previous luxury store or department management experience


• Proficient in solving customer service issues quickly and adept with addressing special customer requests.


• Prior experience mentoring and leading a specialized retail team.


• Strong oral and written communication and presentation skills.


• Comfortable with inventory technology programs, POS systems and CRM.


• Flexibility in work schedule, including evenings, weekends, and holidays.

Preferred Qualifications:

• Prior experience with luxury watch brands preferred.

Job Type:

• Full-time

Salary:

• $75,000

Benefits:

• 401(k) with employer matching


• Dental insurance


• Employee assistance program


• Employee discount


• Flexible spending account


• Health insurance


• Health savings account


• Life insurance


• Paid time off


• Vision insurance

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

Company Description

London Jewelers is a premier jewelry business, family owned and operated for 100 years. We continue to set the standard for quality and service in providing customers with the finest selection of diamonds, designer jewelry, fine timepieces and giftware, that has adorned the most prestigious collections and graced the most elegant occasions.
From its humble beginnings in Glen Cove in 1926 to becoming a beacon of luxury and throughout 4 generations, London Jewelers has consistently pushed the boundaries of service excellence and expertise, being recognized as a premier destination, and an authorized retailer of internationally renowned brands.