Client Experience Host

The Watches of Switzerland Group; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive earnings

Medical & dental benefits

Life & disability coverage

Comprehensive training

Career growth potential

Staff purchase discounts

Job summary

The Watches of Switzerland Group is seeking a Client Experience Host in the Miami showroom to deliver a world-class client experience. You will engage clients with exceptional hospitality, support sales consultants, and maintain well-stocked client experience stations.

Schedule flexibility includes evenings and weekends to align with showroom hours. Ideal candidates bring jewelry/watch knowledge (preferred), strong communication, and a proven ability to build relationships with clients in a

Qualifications

• Jewelry/watch knowledge preferred.
• Hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to build strong client relationships.
• Basic selling skills and techniques.
• Experience in a high performing team.
• IT literate.
• Flexible/adaptable to change.
• Maintains confidentiality at the highest level.
• Excellent organizational skills.
• Able to multitask.

Responsibilities

• Facilitate world-class client experiences at experience stations and VIP areas.
• Support Sales Consultants in showroom delivery of exceptional service.
• Maintain stocked, well-presented client experience stations.

Skills

Jewelry/watch knowledge

Hospitality

Communication

Client relationships

Selling skills

Team environment

IT literacy

Adaptability

Confidentiality

Organizational skills

Multitasking

Job description

Job Objective

At Mayors, the Client Experience Host ensures delivery of a World Class Client Experience to all clients. Operating in a professional manner and utilizing exceptional communication skills to engage the client, they will have excellent client facing and interpersonal skills. Our Client Experience Host is responsible for facilitating unique and engaging client experiences using creative research and exceptional hospitality. They will be well presented and have a positive 'can do' attitude that is infectious both to the client and colleagues alike. Focusing on ensuring all client experience stations are well stocked and maintained they will also assist the Sales Consultants within the showroom and VIP room in the delivery of an exceptional client experience.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Jewelry/watch product knowledge preferred
• Experience with hospitality strongly preferred
• Exceptional communication and interpersonal skills
• Ability to build excellent working relationships with clients
• Basic selling skills techniques
• Experience of working within a high performing team
• IT literate
• Flexible/adaptable to change
• Confidentiality at the highest level
• Excellent organizational skills
• Able to multitask

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do - we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached