Concierge

Excelsior Care Group; Live Oak (FL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Generous Paid Time Off

Comprehensive Medical and Dental 보험

Team-Oriented and Supportive

Employee Recognition Programs

Exciting Company Perks

Job summary

Live Oak Healthcare and Rehabilitation in Live Oak, Florida is seeking a compassionate Concierge to support a warm resident and family experience. You will coordinate services, ensure rooms are ready, and help residents settle in with thoughtful arrangements.

The role involves greeting and escorting residents, answering call bells, handling discharge gift bags, supporting admissions, and maintaining daily progress updates with administrative staff.

Qualifications

• Minimum 2 years in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills.
• Warm, empathetic, service-oriented personality.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Responsibilities

• Collaborate with Admissions to prepare rooms and ensure equipment is in place.
• Verify rooms are clean and ready for new residents.
• Create and deliver welcome baskets for new residents.
• Greet, escort, and orient residents to their rooms.
• Provide emotional support to residents and families.
• Answer call bells and notify staff as needed.
• Address concerns using the Grievance Process and follow up.
• Email daily progress updates to administrative staff.
• Assist with tours and room changes as needed.
• Complete follow-up forms within 48 business hours of admission.

Skills

Interpersonal communication

Customer service

Multitasking

Organizational skills

Job description

Job Title: Concierge

Facility: Live Oak Healthcare and Rehabilitation

Location: Live Oak, Florida

Shift: Full-Time | 11:00 AM - 7:00 PM

Pay Rate: $18 - $23 per hour, based on experience

Make a Difference Every Day - Join Our Team as a Concierge

Live Oak Healthcare and Rehabilitation is seeking a compassionate, detail-oriented Concierge to support a warm and welcoming experience for our Residents and their families. This position is essential to enhancing the quality of care through thoughtful coordination, timely support, and exceptional service.

Key Responsibilities

• Collaborate with Admissions to prepare rooms and ensure necessary equipment (beds, oxygen, etc.) is in place.
• Verify rooms are cleaned, cleared of previous belongings, and fully functional (lights, call bells, TVs, etc.) before new Resident arrival.
• Create and deliver personalized welcome baskets for new Residents.
• Greet, escort, and orient new Residents to their rooms to foster a comfortable transition.
• Provide emotional support to Residents and families by listening and offering encouragement.
• Answer call bells and assist or notify staff promptly to ensure needs are met.
• Address Resident concerns using the Grievance Process and ensure timely follow-up.
• Foster positive relationships with Residents, families, and staff.
• Attend in-services, Resident Council meetings, and staff meetings as needed.
• Assist with facility tours and room changes, especially during off-hours.
• Complete Concierge follow-up forms within 48 business hours of admission and before planned discharges.
• Email daily progress updates to administrative staff.
• Coordinate with laundry for retrieval of belongings for returning Residents.
• Prepare and distribute discharge gift bags, including ordering needed items.
• Oversee and schedule Resident smoking sessions.
• Perform other duties as assigned by the Administrator.

Qualifications

• Minimum 2 years of experience in a long-term care or nursing home setting.
• Excellent interpersonal and communication skills.
• A warm, empathetic, and service-oriented personality.
• Strong organizational skills and ability to multitask in a fast-paced environment.

Benefits

• 401(k) Retirement Plan
• Generous Paid Time Off
• Comprehensive Medical and Dental Insurance
• Team-Oriented and Supportive Environment
• Employee Recognition Programs
• Exciting Company Perks

Why Join Live Oak?

Be part of a compassionate team dedicated to creating a positive and supportive environment for our Residents. Your attention to detail and caring nature can make all the difference.

Background screening information:

Florida Clearinghouse