Concierge

The Post Oak Hotel at Uptown Houston; Houston (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Multiple benefit plans

Paid Time Off

401K

Opportunities for advancement

Employee discounts

Job summary

The Post Oak Hotel at Uptown Houston is seeking a Concierge to deliver luxury guest experiences at Texas' Forbes Five-Star hotel. You will assist guests with administrative tasks, create exceptional profiles, and coordinate with departments to exceed expectations.

Ideal candidates have at least five years of concierge experience, strong computer skills, familiarity with property management software, and the ability to work nights, weekends and holidays.

Qualifications

• Five+ years concierge experience preferred.
• Les Clefs d’Or USA membership preferred.
• Hospitality or related field degree/certification preferred.
• Proficiency with Windows and office software.
• Previous hotel or Forbes experience preferred.

Responsibilities

• Assist guests with administrative duties such as printing, copies, faxing, scanning, directions, and boarding passes.
• Maintain an immaculately clean and luxurious work environment.
• Resolve guests' issues in a pleasant, empowered and prompt manner.
• Communicate with management and other departments to exceed guest expectations.
• Build guest profiles and promote hotel programs.
• Demonstrate extensive knowledge of The Post Oak and Houston areas.
• Provide consistent, professional service to maintain Forbes 5-Star rating.

Skills

Concierge experience

Windows PC skills

Knowledge of Houston

Education

Hospitality degree/certification

Tools

Property Management Software

Job description

Overview

The Post Oak Hotel is seeking a Concierge to join the only Forbes Five-Star Hotel in Texas. We hire passionate and professional colleagues who genuinely delight our guests through curated and authentic experiences.

Responsibilities

• Assist the guest with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc.


• Maintain an immaculately clean and luxurious work environment


• Resolve the guest’s issues in a pleasant, empowered and prompt manner


• Communicate effectively with management and other departments and assist when needed in order to exceed the guest’s expectations


• Work to build insightful guest profiles and promotes special hotel programs


• Be knowledgeable about The Post Oak and its services


• Demonstrate an extensive knowledge of Houston and the surrounding areas


• Provide the most consistent and professional level of service to achieve and maintain the Forbes 5 Star Rating

Qualifications

• Aspire to our values of being passionate, strive for excellence, remain relevant, collaborate and act with honor and integrity


• Minimum 5 years of concierge experience preferred, Les Clefs d’Or USA Membership preferred


• Hospitality or related field degree or certification preferred


• Possess excellent computer skills in a Windows environment including proficiency with word processing software. Experience with Property Management Software is preferable.


• Previous hotel experience, luxury or Forbes experience preferred


• Ability to work flexible schedules, including nights, weekends and holidays is required.


• Physical demands: Stand for an entire work shift

What We Offer You

• Multiple benefit plans to suit your needs


• Paid Time Off


• 401K


• Opportunities for advancement


• Positive and respectful work environment where diversity is valued


• Generous employee discounts on dining, retail, amusements, and hotels


• Community volunteer opportunities


• Complimentary parking and colleague meal

Disclaimer

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

Posted Salary Range

USD $16.00 - USD $16.00 /Hr.

Tipped Position

This position does not earn tips