Concierge

Greenbrier International; Greenbrier (TN); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Gratuities

Job summary

The Greenbrier Hotel in White Sulphur Springs, WV, seeks a Seasonal Concierge to support guests with dining, activities and transportation needs. You will manage bookings, provide information and deliver exceptional service within the Rooms Division.

This hourly, gratuity-rich position requires strong communication, organization and a professional demeanor, with shifts that vary, including holidays. Prior hospitality experience is preferred.

Qualifications

• High School Diploma or GED required.
• Associate or bachelor's degree preferred.
• Experience in hospitality is beneficial.

Responsibilities

• In-depth understanding of hospitality standards and company policies.
• Develop relationships with guests, vendors and internal departments.
• Time management and resource management.
• Book restaurants, activities, babysitting; use Opera, RA and Knowcross.
• Assist guests with booking flights, transportation and Amtrak.
• Project a professional and knowledgeable demeanor.
• Strong organizational, communication and verbal skills.
• Provide professional communication in all environments.
• Stay poised and polite, always helpful.
• Learn to evaluate guests by their preferences.

Skills

Guest relations

Time management

Communication

Professionalism

Education

High School Diploma or GED

Associate or Bachelor's degree

Tools

Opera

Knowcross

RA system

Job description

Seasonal | The Greenbrier Hotel | United States

Job Information

Department Name: Concierge

Hospitality

$16.08 Plus Service Charge and/or Gratuity

City: White Sulphur Springs

State/Province: West Virginia

Job Description

Department: Rooms Division

Updated: August 2023

To be successful in this position, the ideal candidate must meet the following criteria.

In addition to the Service Standards for All Employees

Primary Responsibilities : (guest interaction, ordering responsibilities, clean up duties, clerical responsibilities, etc.)

• In-depth understanding of essential hospitality standards and company policies.
• Proven skill in developing relations with guests, vendors, and internal departments.
• Time management and resource management.
• Responsible for booking restaurants, activities, babysitting. i.e., systems used Opera, RA and Knowcross.
• Assisting guests with booking flights, transportation, and Amtrak train.
• Ability to project a professional and knowledgeable demeanor.
• Strong organizational, communication and verbal skills
• Ability to provide professional communication in all environments.
• Stay poised and professional under all circumstances; remain polite, courteous, and helpful.
• Learn to evaluate guests by their preferences.

Normal Working Hours: (Shift, days )

• Shifts vary daily, days off may not be together, expected to work holidays.

Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)

• Prior hotel experience preferred.

Educational Requirements:

• High School Diploma or G.E.D. required.
• Associate or bachelor’s degree preferred.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)

• Strong communication skills both verbal and written.

Technical Requirements:

• Hourly position with possible gratuities.