Concierge

Sweetwater Sound, Inc.; Fort Wayne (IN); On-site; USD 28,000 - 35,000; Full time

Job summary

Sweetwater Sound, a leading online retailer of music instruments, is seeking enthusiastic members for their Concierge team. This role involves providing exceptional customer service, organizing campus tours, and facilitating events. Ideal candidates are dynamic, detail-oriented, and passionate about hospitality. Join Sweetwater to be part of a vibrant culture that celebrates creativity and teamwork.

Qualifications

• Passion for superb hospitality and customer service.
• Excellent written and verbal communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Providing customers with quick and friendly service.
• Arranging and providing campus tours.
• Assisting with campus events and ticket sales.

Skills

Customer Service

Communication

Problem Solving

Flexibility

Job description

Job Requirements

Sweetwater, the number one online retailer of music instruments and pro audio gear, is seeking to hire a friendly, enthusiastic, and driven member to our Concierge staff! Our Sweetwater campus is designed to give the best experience possible to visitors and employees alike. Our 1 million square foot campus includes an incredible Music Store, recording studios, restaurant, coffee shop, performance pavilion, salon and spa, and so much more! The Concierge team is instrumental in providing our internal and external customers with the information necessary to enjoy our campus to the fullest. We are looking for members to join our Concierge team who can help us exemplify the Sweetwater Difference every day.

Availability

Part-time and full-time schedules are available. Evening and weekend availability are required.

Job Responsibilities

1. Providing customers with quick and friendly service throughout all areas of the campus
2. Developing relationships with visitors, vendors, and internal departments
3. Arranging and providing campus tours for both small and large groups
4. Assisting with the organization and facilitation of campus events and ticket sales
5. Ensuring that our lobbies and diner are always customer-ready
6. Completing internal deliveries including office supplies, dry-cleaning, and packages

Qualifications

1. Passion for superb hospitality and customer service
2. Dynamic and outgoing personality
3. Excellent written and verbal communication skills
4. Ability to work successfully and efficiently amidst interruptions or distractions, thriving in a fast-paced, rapid growth environment
5. A hands-on, self-starter approach to projects and problem solving
6. A positive attitude and strong work ethic
7. Flexibility and adaptability to ensure internal and external customers receive the best experience
8. Ability to stand for long periods of time

Sweetwater "Ideal" Team-Player Traits

• WOWs The Customer - Deep passion and desire for creating amazing customer & colleague experiences
• Get Things Done - Great work ethic and moves with a sense of urgency
• Obsesses over the Details – committed to paying attention to the details
• Drives Continuous Improvement – always focusing on effective and efficient work and ways to get better
• Develop the Future – committed to growing personally & professionally and bringing colleagues along on that journey

Additional Information

Relocation to our state-of-the-art campus in Fort Wayne, IN is required. Interested and qualified candidates are encouraged to apply. We look forward to exploring your #FullTimeDream with Sweetwater!

Sweetwater’s culture celebrates the creative process of music, unifying people from all walks of life. Our differences strengthen us as a company and a workplace, as we respect, learn from, and grow with each team member’s unique perspective. We have welcomed thousands of employees and their families from around the world, and we invite you to discover why a career at Sweetwater can be your full-time dream.