Concierge

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 25,000 - 40,000; Part time

Job summary

An established industry player invites you to join their team as a Rooms Concierge, where your role will be pivotal in creating unforgettable guest experiences. In this part-time position, you will act as a brand ambassador, ensuring seamless check-ins and check-outs while offering personalized assistance. Your proactive service will enhance the stay of every guest, contributing to the rich tradition of hospitality. With opportunities for career growth and a supportive work environment, this is a chance to thrive in a stunning coastal setting while making a meaningful impact on guests' experiences.

Benefits

401(k) with Company Match

Exclusive Discounts on hotel stays

Career Growth Opportunities

Qualifications

• Strong customer service skills to enhance guest experiences.
• Ability to resolve issues efficiently and maintain hospitality standards.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out processes.
• Provide information about hotel amenities and local attractions.

Skills

Guest Engagement

Problem Resolution

Hospitality

Front Desk Support

Communication

Tools

Property Management System (PMS)

Hotel Software

Job description

Join to apply for the Concierge role at Grand Hotel Golf Resort and Spa, Autograph Collection

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama’s Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences—The Grand Life is calling, come share it with us!

Job Overview

As a Rooms Concierge, you will play a vital role in creating an exceptional first impression for our guests. Acting as a brand ambassador, you will ensure a seamless check-in and check-out experience, offer personalized assistance, and provide valuable information to enhance each guest's stay. Your warm hospitality and proactive service will contribute to an elevated and memorable experience at our resort.

Key Responsibilities

• Guest Engagement: Welcome guests with a friendly demeanor, anticipating their needs and ensuring a smooth arrival and departure process.
• Front Desk Support: Assist with check-ins, check-outs, and reservations using the Property Management System (PMS) and hotel software.
• Information Resource: Provide clear directions and insights about hotel amenities, local attractions, and events.
• Problem Resolution: Identify potential guest concerns and resolve them efficiently, maintaining the highest standards of hospitality.
• Hotel Knowledge: Stay informed about room layouts, amenities, special promotions, and upcoming events to assist guests effectively.
• Transportation & Reservations: Arrange transportation, manage billing, and secure dining reservations for a seamless guest experience.
• Collaboration: Work closely with other departments to ensure a cohesive and exceptional level of service.
• Professionalism & Courtesy: Maintain a polished, professional demeanor while interacting with guests, associates, and vendors.

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• 401(k) with Company Match: Secure your future with our retirement savings plan.
• Exclusive Discounts: Enjoy savings on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott.
• Career Growth Opportunities: Access to ongoing training and development for advancement within the company.

Join us at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Become part of a team dedicated to crafting unforgettable guest experiences while growing your career in a stunning and inspiring environment.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Other

Industries

• Hospitality