Concierge

Evergreen Real Estate Group; Chicago (IL); On-site; USD 34,000 - 52,000; Full time

Job summary

Evergreen Real Estate Group is seeking a Concierge to greet guests and residents, assist with door security, and manage delivery notifications in a front lobby setting. The role emphasizes exceptional customer service, professionalism, and the ability to interact with a diverse community in a fast-paced environment.

On-site position focused on building security and resident support, with responsibilities including monitoring grounds, coordinating access, and communicating clearly with residents

Qualifications

• At least 1 year of customer service experience.
• Strong communication and a positive attitude.
• Ability to stay calm under pressure and assist others.
• Ability to interact with a diverse group of people effectively.

Responsibilities

• Greet guests and residents at the lobby.
• Provide door and grounds security for the building.
• Receive deliveries and notify residents when packages are ready.
• Monitor building and grounds security and communicate with residents as needed.

Skills

Customer service

Communication

Professionalism

Diversity awareness

Job description

Job SummaryThe Concierge organizes, coordinates, and implements various resident services and programs and acts as an information source to residents regarding local market resources.Key ResponsibilitiesResident Services & Building SecurityGreet all guests and residentsProvide door security and grounds securityHold doors for those entering the buildingReceive incoming deliveries and notify residents when packages are ready for pick upDeliver notices and resident communications door to doorInteract effectively with a diverse group of people, stay calm under pressure, and provide cheerful assistance to othersEducation & ExperienceAt least 1 year of customer service experienceTechnical & Physical SkillsAbility to use grounds keeping tools and machinery effectivelyAbility to apply common sense understanding to carry out detailed but uninvolved written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsOther RequirementsAbility to exercise independent judgment and discretionSkillsExcellent customer service skillsPositive attitude with a strong ability to communicate and work well with othersAbility to interact effectively with a diverse group of people and remain calm under pressureWork Environment & Physical DemandsThis is an on-site, guest-facing role based at the front entrance/lobby area of the property, involving greeting guests and residents, opening and holding doors, and monitoring building and grounds security. Evergreen Real Estate Group provides reasonable accommodations to enable qualified individuals with disabilities to perform the essential functions of this role.