Concierge

RKW Residential; Denver (CO); On-site; USD 26,174 - 28,929; Full time

Job summary

RKW Residential is looking for a Concierge in Denver, CO, dedicated to providing exceptional customer service. This role serves as the first point of contact for residents and guests, coordinating services and fostering a positive community atmosphere. The ideal candidate will have experience in customer service and be committed to enhancing residents' living experiences.

Strong communication skills and a positive attitude are essential, along with the ability to manage multiple tasks effectively in a busy environment.

Qualifications

• 1-2 years of experience in customer service, hospitality, or property management preferred.
• Strong problem-solving skills and ability to handle difficult situations with tact and diplomacy.

Responsibilities

• Serve as the first point of contact for residents and guests, providing exceptional customer service.
• Coordinate services for residents, including maintenance requests and package deliveries.
• Organize community events to foster resident interaction.

Skills

Excellent communication and interpersonal skills

Ability to multitask

Proficiency in Microsoft Office Suite

Education

High school diploma or equivalent

Associate’s degree in Hospitality, Business, or a related field

Tools

RealPage

Yardi

Job description

Job Location: Citizen - Denver, CO 80204-4214; Position Type: Full Time; Salary Range: $19.00 - $21.00 Hourly; REVISED: 3.2026

The Concierge serves as the first point of contact for residents and guests, providing exceptional customer service and assistance to enhance their living experience. This role involves managing inquiries, coordinating services, and ensuring that residents feel welcomed and valued. The Concierge will play a key role in fostering a positive community atmosphere while maintaining compliance with company policies and procedures.

Essential Duties and Responsibilities

Customer Service Excellence

• Greet residents and guests warmly, providing assistance with inquiries and requests in a friendly and professional manner.
• Address and resolve resident concerns promptly, ensuring a high level of satisfaction and engagement.

Service Coordination

• Coordinate various services for residents, including maintenance requests, package deliveries, and transportation arrangements.
• Liaise with vendors and service providers to ensure timely and efficient service delivery.

Community Engagement

• Organize and promote community events and activities to foster resident interaction and engagement.
• Maintain a welcoming environment by ensuring common areas are clean, organized, and well‑maintained.

Administrative Support

• Maintain accurate records of resident interactions, service requests, and community events.
• Assist in the preparation of reports related to resident feedback and service performance.

Safety and Security

• Monitor the property for safety and security concerns, reporting any issues to the Property Manager.
• Ensure compliance with all safety protocols and emergency procedures.

Communication

• Serve as a communication hub for residents, providing information about property policies, local services, and community resources.
• Distribute newsletters, notices, and other communications to residents as directed by the Property Manager.

Preferred Qualifications

Education

• High school diploma or equivalent; Associate’s degree in Hospitality, Business, or a related field preferred.

Experience

• 1-2 years of experience in customer service, hospitality, or property management preferred.

Skills

• Excellent communication and interpersonal skills, with a strong focus on customer service.
• Ability to multitask and manage competing priorities in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and property management software (e.g., RealPage, Yardi) is a plus.

Attributes

• Strong problem‑solving skills and the ability to handle difficult situations with tact and diplomacy.
• A positive attitude and a commitment to providing exceptional service to residents and guests.

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to handle or feel.
• Ability to lift and/or move up to 25 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.