Concierge - Hall Arts | Luxury High-Rise

WRMC, Inc.; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short term disability

Long term disability

Employee assistance program

Identity theft protection

Pet insurance

Retirement

Paid Time Off

Job summary

A leading HOA management company in Dallas is seeking a Concierge to provide excellent customer service and manage resident relations. The ideal candidate has experience in hospitality, strong communication skills, and the ability to work independently. Responsibilities include welcoming residents and guests, controlling access to the building, and maintaining confidentiality. This role offers a competitive benefits package, including medical and retirement options.

Qualifications

• Experience working as Concierge/Front desk in hotel/residential settings.
• Strong customer service skills and effective communicator.
• Able to operate a computer and standard office equipment.

Responsibilities

• Welcome residents and guests professionally.
• Control access to the building and check in guests.
• Maintain confidentiality of resident information.
• Manage resident relations to ensure high service level.
• Respond to concerns professionally and escalate when needed.
• Assist with safety and incident reporting and follow emergency procedures.
• Coordinate packages and deliveries for residents.
• Support with special requests and resident relations.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Independence

Tools

MS Office

Building Link system

Job description

Concierge - Hall Arts | Luxury High-Rise

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allows forward progress and our success as a company stems from that philosophy.

About The Role
Requires a self-motivated, outgoing, detail-oriented, customer service and customer-focused individual. Welcomes all residents, guests, and vendors professionally and warmly. Controls access to the building through engaging with all persons entering the building, and checking-in those guests and vendors who need to. Has excellent interpersonal, communication, and organizational skills that allow them to work independently, and without direct supervision.

What You'll Do

• Communicates effectively and demonstrates good customer service skills to residents, guests, vendors and other staff members
• Identifies and clarifies the residents' needs and desires. Answers questions and provides solutions
• Seeks the way to improve the services that we already provide, or possibly add additional services, by listening to resident comments, observing their usage, and making recommendations to management
• Assists residents in scheduling access for authorized vendors to provide services within units
• Maintains resident and guest privacy, and the organization's reputation, by always keeping information confidential
• Able to understand and react quickly and effectively to any emergency
• Responsible for maintaining a safe and secure work environment for all residents, guests and staff. Follows established safety guidelines and immediately reports all hazardous conditions or equipment safety issues to General Manager
• Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
• Accurately maintains daily shift notes into Building Link system
• Receives packages & deliveries and logs in Building Link system, organizes packages for delivery and delivers to residents as schedule permits
• Responds to resident concerns and complaints in a professional and caring manner. Follows up and tries to resolve all such concerns and complaints. Elevates issues to Lead Concierge or AGM if necessary/appropriate
• Manages resident relations to ensure a consistently high level of service, including timely and complete resolution of resident concerns and issues, and coordinating special services and requests
• Performs other duties and responsibilities consistent with the position as assigned by the AGM or Lead Concierge

Requirements

• Experience working as Concierge/Front desk at Hotel/Residential settings
• Strong customer service, communication, and interpersonal skills are required
• Effective written and verbal communicator. Multiple language fluency is desirable
• Able to operate a computer and be proficient in working knowledge of MS Office Programs (Office, Word, Excel) and e-mail
• Able to operate standard office equipment, including fax machine, copier, telephone, etc
• Able to be flexible and adapt to changing environments, make decisions in stressful situations and prioritize and reprioritize tasks and projects
• Highly motivated and able to work independently
• Performs other duties and responsibilities consistent with the position as assigned by the General Manager, Assistant General Manager, or Lead Concierge

PHYSICAL DEMANDS

• Physical demands include the ability to lift 30-50lbs
• Ability to actively stand, walk, lift, and carry for extended periods of time
• Ability to work at a personal computer, as well as talking on the phone, for extended periods of time
• Ability to navigate the building quickly and easily as required to meet job functions
• Ability to detect auditory and/or visual emergency alarms and respond quickly and appropriately
• Ability to work extended/flexible hours, weekends, and holidays if required by coverage necessary for the building
• Ability to respond to emergencies promptly
• Communicate, receive, and exchange ideas and information using both spoken and written word

Benefits

• Medical
• Dental
• Vision
• Short term disability (STD)
• Long term disability (LTD)
• Employee assistance program (EAP)
• Identity theft protection
• Pet insurance
• Retirement
• Paid Time Off (PTO)