Concierge

Planned Companies; Boston (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen in Boston to welcome tenants, guests and vendors and provide exceptional service. This role focuses on greeting visitors, coordinating arrivals, and guiding access while maintaining security and a welcoming environment.

The position supports scheduling, event planning, and local referrals to enhance resident experiences, with emphasis on friendly communication, reliability, and strong organizational skills in a busy lobby setting.

Qualifications

• 2+ years of Lead Front Desk or Lead Security experience.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Schedule reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment, dining, retail, sporting events, attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby and manage keys & access cards.

Skills

Lead Front Desk

Lead Security

Job description

Planned Companies –Concierge – Job Description

Pay Rate: 19.75 an hour

32 Hours Total

Summary

Planned Companies’ clients realize welcoming tenants, guests and vendors is as important as how the property is kept presentable and safe. To provide this, Planned Lifestyle Services (PLS) is hiring motivated, courteous and knowledgeable Front Desk Associates and Doormen to ensure the best experience and related services are provided and available to all.

Primary Job Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Requirements

• 2+ years of Lead Front Desk or Lead Security experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Benefits

• Full-time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full-time and part-time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.