Concierge

Excelsior Care Group; Lake City (FL); On-site; USD 24,796 - 31,684; Full time

Job summary

Lake City Healthcare and Rehabilitation in Lake City, FL seeks a friendly Concierge to welcome Residents, families, and visitors, coordinating admissions with nursing and admissions staff to ensure smooth transitions and outstanding service.

The ideal candidate will have strong customer service skills, excellent communication, and the ability to multitask in a fast-paced setting. High school diploma preferred, basic computer skills required.

Qualifications

• Experience in customer service or healthcare environment preferred.
• Excellent communication and interpersonal skills.
• Compassionate, professional, and dependable.

Responsibilities

• Greet Residents and families on arrival and escort to rooms.
• Coordinate admissions with the Admissions Department and nursing staff.
• Prepare rooms and ensure equipment is functioning (bell, lights, TV).
• Assemble and deliver welcome baskets for new Residents.
• Respond to call bells and relay needs to nursing staff promptly.
• Maintain daily reports on Resident feedback and trends.

Skills

Customer service

Communication

Multitasking

Hospitality

Basic computer skills

Education

High school diploma or equivalent

Job description

Facility: Lake City Healthcare and Rehabilitation

Location: Lake City, Florida

Position: Concierge

Schedule: Full-Time

Pay Rate: $18–$23 per hour

Position Summary

Lake City Healthcare and Rehabilitation is seeking a friendly, compassionate, and service-oriented Concierge to join our team. As the first point of contact for Residents, families, and visitors, you will play a key role in creating a warm, welcoming, and positive experience throughout each Resident's stay. This position works closely with Admissions, Nursing, and other departments to ensure smooth transitions and exceptional customer service.

Key Responsibilities

• Partner with the Admissions Department to coordinate new Resident admissions and communicate equipment needs to nursing staff.
• Prepare Resident rooms before admission by ensuring:
  • Previous belongings have been removed.
  • Terminal cleaning has been completed.
  • Beds are made and room equipment, including call bells, lights, and televisions, is functioning properly.
• Assemble and deliver welcome baskets for newly admitted Residents.
• Greet Residents and families upon arrival and escort Residents to their rooms.
• Build positive relationships with Residents and families by providing ongoing support and assistance.
• Respond promptly to call bells and communicate Resident needs to nursing staff when appropriate.
• Address Resident concerns and assist with the facility's grievance process.
• Assist with room transfers, including transitions from short-term rehabilitation to long-term care.
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during evenings or when Admissions staff are unavailable.
• Prepare and email daily reports to leadership highlighting Resident feedback, concerns, and trends.
• Coordinate with the laundry department regarding the return of stored Resident belongings.
• Prepare and distribute discharge gift bags for Residents returning home.
• Monitor and coordinate Resident smoking schedules in accordance with facility policies.
• Attend required staff meetings, in-service education, and Resident Council meetings.
• Perform other duties as assigned by the Administrator.

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience required.
• Previous nursing home, rehabilitation, hospitality, or healthcare experience preferred.
• Excellent communication and interpersonal skills.
• Compassionate, professional, and dependable.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Basic computer and email proficiency.

Lake City Healthcare and Rehabilitation is committed to creating a welcoming environment where Residents feel valued from the moment they arrive. If you enjoy helping others and providing outstanding customer service, we’d love to have you join our team.

Background Screening Information

Florida Clearinghouse