Concierge

Excelsior Care Group; Boynton Beach (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental Insurance

401(k) Retirement Plan

Generous PTO

Employee recognition programs

Supportive team environment

Company discounts

Job summary

Heartland Nursing and Rehabilitation Center in Boynton Beach, FL seeks a friendly Concierge to provide a warm, guiding presence from admission through discharge. You will support Residents and families, coordinate with Admissions, prepare rooms, and ensure smooth transitions in a fast-paced SNF setting.

Responsibilities include coordinating equipment needs, greeting Residents, escorting them to rooms, processing follow-up documentation within 48 hours, and participating in trainings and staff

Qualifications

• Prior customer service experience is required.
• Experience in SNF/rehabilitation/ALF preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills with ability to multitask in a fast-paced environment.
• Compassionate, professional demeanor with a commitment to service.

Responsibilities

• Coordinate admissions with the Admissions Department and communicate equipment needs to nursing staff.
• Prepare rooms for Residents and ensure belongings are managed and rooms cleaned.
• Greet and escort Residents from lobby to rooms; build rapport with Residents and families.
• Respond to call bells within scope and notify nursing staff as needed.
• Assist with room transitions and discharge processes; complete follow-up documentation within 48 hours of admission and prior to discharge.
• Provide facility tours during off-hours and attend staff trainings and meetings.
• Submit daily progress reports and coordinate with laundry for return of belongings.

Skills

Customer service

Communication

Organizational skills

Multitasking

Compassionate demeanor

Job description

Facility: Heartland Nursing and Rehabilitation Center

Position: Concierge

Location: Boynton Beach, FL

Schedule: Full-Time

Pay Rate: Up to $20/hour

Join Our Team as a Concierge Heartland Nursing and Rehabilitation Center is seeking a friendly, compassionate, and detail-oriented Concierge to join our team. In this vital role, you will serve as the welcoming face of our facility—creating a warm, supportive, and seamless experience for Residents and their families from admission through discharge.

Key Responsibilities

• Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff
• Prepare rooms for incoming Residents by ensuring:
• Previous belongings are packed and removed
• Terminal cleaning is completed
• Beds are made and call bells, lights, and TVs are functioning properly
• Assemble and deliver welcome baskets for new Residents
• Greet and escort Residents from the lobby to their rooms, creating a positive first impression
• Build meaningful relationships with Residents and families by providing ongoing support and assistance
• Respond to call bells within scope and notify nursing staff when additional care is needed
• Address Resident concerns and complaints in accordance with the grievance process
• Assist with room transitions, including short-term rehabilitation to long-term care
• Complete Concierge follow-up documentation within 48 hours of admission and prior to discharge
• Provide facility tours during off-hours or when Admissions staff are unavailable
• Submit daily progress reports to leadership, identifying trends or concerns
• Coordinate with laundry services for the return of stored belongings
• Prepare and distribute discharge gift bags
• Monitor and coordinate Resident smoking schedules
• Attend in-service trainings, Resident Council meetings, and required staff meetings
• Perform additional duties as assigned by the Administrator

Qualifications

• Prior customer service experience required
• Experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred
• Excellent communication and interpersonal skills
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Compassionate, professional demeanor with a commitment to exceptional service

Benefits

• Comprehensive Medical and Dental Insurance
• Generous Paid Time Off (PTO)
• 401(k) Retirement Plan
• Employee Recognition Programs
• Supportive, team-oriented work environment
• Company perks and employee discounts