Concierge

Claiborne Senior Living; Baton Rouge (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Holiday pay

Free meals

Referral bonus

Full benefits

Job summary

Claiborne Senior Living seeks a friendly Concierge to welcome residents, families, and guests with warmth and professionalism at the front desk. You will handle phone calls, coordinate transportation, assist with events, and support daily operations to ensure a welcoming community environment.

The role requires a high school diploma and 1+ year of customer service, with strong communication and multitasking abilities. Weekend and holiday availability is a plus in this community-focused position.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience (healthcare, hospitality, or senior living preferred).
• Strong communication and interpersonal skills.
• Professional presence and positive attitude.
• Ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office and ability to learn new systems.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet residents, guests, and visitors with warmth and professionalism.
• Answer and direct phone calls efficiently and courteously.
• Manage the front desk and maintain an organized, welcoming workspace.
• Coordinate transportation requests for residents.
• Assist with event coordination and community activities as needed.
• Respond to resident inquiries and concerns promptly and professionally.
• Maintain knowledge of community services, amenities, and policies.
• Manage packages and deliveries.
• Support leadership with administrative tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Claiborne Senior Living is hiring a Concierge to serve as the welcoming face of our senior living community. In this role, you will create a warm, professional, and responsive front desk experience for residents, families, guests, and team members.

If you take ownership of first impressions, act with integrity, remain focused in a dynamic environment, and believe our culture matters, we’d love to meet you.

Why You’ll Love This Role

• Be the heart of hospitality in our community
• Build meaningful relationships with residents and families
• Work in a supportive environment that values professionalism and teamwork
• Play an essential role in resident satisfaction and daily operations

What You’ll Do

• Greet residents, guests, and visitors with warmth and professionalism
• Answer and direct phone calls efficiently and courteously
• Manage the front desk and maintain an organized, welcoming workspace
• Coordinate transportation requests for residents
• Assist with event coordination and community activities as needed
• Respond to resident inquiries and concerns promptly and professionally
• Maintain knowledge of community services, amenities, and policies
• Manage packages and deliveries
• Support leadership with administrative tasks as assigned

What We’re Looking For

• High school diploma or equivalent
• 1+ year of customer service experience (healthcare, hospitality, or senior living preferred)
• Strong communication and interpersonal skills
• Professional presence and positive attitude
• Ability to multitask and prioritize effectively
• Proficiency in Microsoft Office and ability to learn new systems
• Flexibility to work weekends and holidays as needed

Benefits

• Double time pay on major holidays
• Free employee meals
• Up to $1,000 employee referral bonus (no limit)
• Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP

Claiborne Senior Living is an Equal Opportunity Employer and is committed to fostering an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.