Concierge

White Lodging Services, Inc.; Austin (TX); On-site; USD 34,000 - 50,000; Full time

Benefits offered by this job

DailyPay option

Health insurance from Day 1

Vacation/PTO with rollover

Complimentary wellness tools

Unlimited referral bonuses

401(k) with company match

Hostcare Resources healthcare concierg

Tuition reimbursement

Discounts on hotel rooms and dining

Opportunities across multiple hotels

Job summary

White Lodging Services, Inc. is seeking a friendly Concierge in Austin, TX to deliver exceptional guest experiences and assist with reservations, information, and transportation.

You will develop strong knowledge of hotel services and the surrounding area to make thoughtful recommendations and resolve any guest concerns. Typical responsibilities include assisting guests with lounge services, dining needs, and coordinating guest requests, while maintaining a polished, professional appearance and

Qualifications

• Outgoing, social personality.
• Excellent communication and listening skills.
• Ability to stand and walk for long periods and lift at least 10 pounds.

Responsibilities

• Provide guests with the highest quality service, anticipating and exceeding expectations.
• Assist guests with special requests including reservations, information, and transportation.
• Develop knowledge of hotel services, local area, and travel options to answer questions and provide recommendations.
• Help resolve guest complaints or concerns.
• Assist guests with food and beverage needs in the concierge lounge and maintain the lounge.

Skills

Outgoing personality

Communication skills

Team-player mindset

Problem-solving

Physical stamina

Job description

Description

Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities:

What You’ll Do

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
• Assist guests with any special requests including reservations, hotel information, and arranging transportation.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Help to resolve any guest complaints or concerns that come your way.
• Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.
• Develop and maintain positive working relationships.
• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
• Perform other duties as assigned.

What You’ll Bring

• The concierge will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude and a team-player mindset.
• A talent for problem-solving and the ability to adapt to any situation.
• Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.

Other information:

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities