Concierge

White Lodging; Erie (Erie County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

DailyPay

Health insurance (Day 1)

Dental & Vision Insurance

Paid Time Off

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge

Leadership development

Tuition reimbursement

Hotel room & dining discounts

Job summary

White Lodging seeks a part-time concierge for the Sheraton Erie, offering weekend availability and a focus on exceptional guest service. You will assist guests with reservations, local information, and special requests in a fast-paced hotel environment.

Responsibilities include ensuring top-tier guest experiences, resolving issues, and maintaining a neat, professional appearance in the concierge lounge while collaborating with hotel staff.

Qualifications

• Outgoing and social personality required.
• Excellent communication and listening skills.
• Strong service mindset with a positive attitude.
• Strong problem-solving ability and adaptability.
• Physical ability to stand/walk for long periods and lift at least 10 lb.

Responsibilities

• Provide the highest quality service to guests, anticipating and exceeding expectations.
• Assist guests with special requests including reservations and transportation.
• Know hotel services and local area; answer questions and offer recommendations.
• Resolve guest complaints or concerns.
• Support guests with food/beverage needs in concierge lounge and help clean.
• Maintain positive working relationships.
• Be ambassador with neat, professional appearance.
• Perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Service mindset

Problem-solving

Physical stamina

Job description

Description

Position Information

Location: Sheraton Erie

Summary

We are seeking a part-time hourly team member with weekend availability for our club lounge. In this role, you will assist all guests with any special requests including reservations and hotel information while providing excellent guest service.

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is how you make people feel. That’s where you come in. You’ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Responsibilities

What You’ll Do

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
• Assist guests with any special requests including reservations, hotel information, and arranging transportation.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Help to resolve any guest complaints or concerns that come your way.
• Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.
• Develop and maintain positive working relationships.
• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
• Perform other duties as assigned.

What You’ll Bring

• The concierge will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude and a team-player mindset.
• A talent for problem-solving and the ability to adapt to any situation.
• Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.

Other information

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.