Concierge

White Lodging Services, Inc.; Milwaukee (WI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

DailyPay

Day 1 Medical, Dental and Vision

Vacation/PTO with rollover

Wellness tools

Referral bonuses

401(k) with company match

Healthcare concierge

Tuition reimbursement

Discounts on hotel rooms, dining, and{

Job summary

White Lodging Services, Inc. seeks a friendly concierge to deliver exceptional guest experiences at our hotels. You will anticipate needs, arrange reservations, and provide insightful recommendations about local attractions and travel options.

You will resolve guest concerns, support lounge service, and maintain a professional appearance. This role emphasizes adaptability, strong communication, and teamwork in a fast-paced hospitality environment.

Qualifications

• Outgoing, social personality and guest-focused mindset.
• Strong communication and active listening skills.
• Positive, can-do attitude and collaborative spirit.
• Good problem-solving skills and adaptability to various situations.
• Ability to stand/walk for long periods and lift at least 10 pounds.

Responsibilities

• Provide high-quality guest service, anticipating and exceeding expectations.
• Assist guests with special requests incl. reservations, information, and transportation.
• Develop knowledge of hotel services, local area, and travel options; answer questions thoughtfully.
• Resolve guest complaints and concerns.
• Assist in concierge lounge service and maintain lounge cleanliness.
• Build positive working relationships and be an ambassador for the hotel.
• Maintain professional appearance and conduct; perform other duties as assigned.

Skills

Outgoing personality

Excellent communication

Team-player mindset

Problem-solving

Mobility and physical ability

Job description

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars and restaurants in some of the country e2 80 99s best cities to live. We know that the hospitality business, like life, is how you make people feel. That e2 80 99s where you come in. You e2 80 99ll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

What You e2 80 99ll Do

• The concierge will provide the highest quality of service to the guest, anticipating and exceeding their expectations.
• Assist guests with any special requests including reservations, hotel information, and arranging transportation.
• Develop a thorough knowledge of hotel services and surroundings, the local area, and nearby travel services. Accurately answer any guest questions and provide thoughtful recommendations.
• Help to resolve any guest complaints or concerns that come your way.
• Assist guests with food and beverage needs while in the concierge lounge and clean the lounge as needed.
• Develop and maintain positive working relationships.
• Be an ambassador of our establishment by maintaining a neat and professional personal appearance.
• Perform other duties as assigned.

What You e2 80 99ll Bring

• The concierge will have an outgoing and social personality.
• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude and a team-player mindset.
• A talent for problem-solving and the ability to adapt to any situation.
• Ability to stand and walk for long periods of time and to lift at least 10 pounds regularly.

What You Can Look Forward To

• DailyPay option
• Day 1 Medical, Dental and Vision insurance
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• 401(k) with company match
• Hostcare Resources healthcare concierge
• Leadership development
• Tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities