Concessions Supervisor

Kalahari-Resorts-; Pocono Manor (PA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Health coverage

Employee events

Education assistance

Job summary

Kalahari Resorts & Conventions in Pocono Manor, PA, is seeking a Concessions Supervisor to support daily quick-service operations, manage labor, run the floor, train staff, and handle inventory. This hourly role partners with leadership to drive guest satisfaction and uphold standards across outlets.

As part of our team, you’ll coach associates, ensure top guest experiences, and embody our Promise to Lead with Love while delivering memorable moments in a family-friendly environment.

Qualifications

• 1-2 years of supervising/management experience within a QSR/Fast Food setting.
• RAMP (Responsible alcohol management program) training and certification is required.
• A leadership style rooted in collaboration, respect, and service to others.

Responsibilities

• Ensure that all food and beverage products are consistently prepared and served according to the concession venue’s recipes, portioning, cooking and serving standards.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of associates and creating a positive, productive working environment
• Continually strive to develop, coach, and train staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner

Skills

Leadership

Staff training

Guest service

Job description

Job Title

Concessions Supervisor

Location(s)

Description

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.

But we’re more than a resort . As a family-owned company, our Promise is simple: Lead with Love . This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.

Concessions Supervisor

This position is for Cafe Mirage

Kalahari Resorts & Conventions is seeking a Concessions Supervisor. In this role, you will be responsible for assisting the leadership team in daily quick service/concessions operations. This can include labor management, running the floor, training, ordering inventory, and inventory management.

As part of our leadership team, you’ll embody our Promise to Lead with Love —guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll manage and maintain guest satisfaction in the concession areas .

This is an hourly wage role

Key Responsibilities

• Ensure that all food and beverage products are consistently prepared and served according to the concession venue’s recipes, portioning, cooking and serving standards.
• Understand completely all policies, procedures, standards, specifications, guidelines and training programs for all food and beverage outlets within the Resort
• Achieve company objectives in sales, service, quality, appearance of facility, and sanitation and cleanliness through training of associates and creating a positive, productive working environment
• Continually strive to develop, coach, and train staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner

What We’re Looking For

• 1-2 years of supervising/management experience within a QSR/Fast Food setting
• RAMP (Responsible alcohol management program) training and certification is required .
• A leadership style rooted in collaboration, respect, and service to others.

A Sampling of Our Benefits

Our team enjoys a comprehensive benefits package, including:

• Career growth opportunities with promotion from within
• 401(k) matching, paid time off, and holiday compensation
• Health, dental, and vision coverage for full-time associates
• Employee appreciation events, discounts, and perks at all resorts
• Education assistance programs to help advance your career

Be Part of Something Extraordinary

At Kalahari, we believe the best leaders Lead with Love —because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |

Kalahari Resorts & Conventions is an Equal Opportunity Employer.

Wisconsin Dells - 608-254-5466 ext. 42123

Pennsylvania - 570-580-6000 ext. 21077

Texas - 512-582-4765

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