Concessions Supervisor

Delaware North at Hub Hall; Boston (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North at Hub Hall in Boston, Massachusetts, is hiring a Concessions Supervisor to lead a team delivering guest service in a fast-paced environment. This role can be full-time or part-time, with hourly pay between $25.00 and $27.00 and opportunities to grow with a supportive team.

Responsibilities include supervising front-of-house and back-of-house operations, ensuring food quality, handling cash and POS, and training staff.

Qualifications

• Experience working in a restaurant required.
• Minimum of 2 years of supervisory experience preferred.
• Must be able to implement rules and direct employees.
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment.
• No college degree required.

Responsibilities

• Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality.
• Prepare, cook, and assemble menu items according to recipe and presentation standards.
• Deliver exceptional customer service and resolve guest concerns in a professional manner.
• Train, coach, and support team members while fostering a positive, team-oriented work environment.
• Operate and oversee cash handling procedures, POS transactions, balancing drawers, and ensuring accuracy of sales reporting.
• Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements.
• Assist with inventory control, product rotation, opening/closing procedures, and shift execution.
• Lead by example in a fast-paced environment while promoting a culture of hospitality, quality, and accountability.

Skills

Supervisory experience

Guest service

Cash handling

Food safety

Education

No college degree required

Job description

The opportunity

Delaware North’s Patina Groupis hiring a full-time or part-time Concessions Supervisor to join our team at Hencraft at Hub Hall in Boston, Massachusetts. As a Concessions Supervisor, you will be responsible for leading team members to provide exceptional guest service. If you want to join a team that supports each other, works with purpose, and grows together.

Pay

$25.00 – $27.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Training and development opportunities
• Employee discounts
• Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

• Supervise daily front-of-house and back-of-house operations, ensuring efficient service and food quality
• Prepare, cook, and assemble menu items according to recipe and presentation standards
• Deliver exceptional customer service and resolve guest concerns in a professional manner
• Train, coach, and support team members while fostering a positive, team-oriented work environment
• Operate and oversee cash handling procedures, POS transactions, balancing drawers, and ensuring accuracy of sales reporting
• Maintain food safety, sanitation, and cleanliness standards in accordance with company and regulatory requirements
• Assist with inventory control, product rotation, opening/closing procedures, and shift execution
• Lead by example in a fast-paced environment while promoting a culture of hospitality, quality, and accountability

More about you

• Experience working in a restaurant required
• Minimum of 2 years of supervisory experience preferred
• Must be able to implement rules and direct employees
• Ability to anticipate and fulfill guest needs while thriving in a fast-paced environment
• No college degree required

Physical requirements

• Constant standing, walking, bending, reaching, and repetitive motions
• Ability to lift stock to 50 pounds occasionally
• May be required to work outdoors or in variable temperatures depending on the season

Shift details

Days
Evenings
Holidays
M-F
Weekends
Events

Source: Hospitality Online