Concessions Ops Lead — Guest Experience

Delaware North; Boston (MA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus based on role

Paid vacation days and holidays

Paid parental bonding leave

Tuition and/or professional cert. Reim

Friends-and-family discounts

Job summary

Delaware North at TD Garden in Boston, MA is seeking an Assistant Concessions Manager to lead the concessions operation and partner with leadership to drive performance. You will supervise teams, hire, train, and implement guest service initiatives while ensuring policy compliance and operational excellence.

This role offers a base salary with annual bonus potential and an uncapped incentive plan, plus strong benefits and career growth opportunities in a premier sports and entertainment venue.

Qualifications

• 1-3 years' management or supervisory experience in the food service industry, preferably with prior concessions experience
• Knowledge of general business accounting policy and procedures
• Strong commitment to both the client and guest experience
• Ability to analyze data and make decisions
• Self-motivated, creative, and innovative ideas to increase concession stand operational efficiency
• Demonstrated initiative, leadership, and team-building skills are essential

Responsibilities

• Coordinate and supervise the activities of team members and supervisors
• Schedule and conduct candidate interviews and hire based on the consistent message and goal of the team
• Actively participate and coordinate the successful implementation of Delaware North's guest service initiatives
• Focus on training associates on company policies and procedures to ensure quality associate performance and customer service
• Ensure compliance with federal, state, and local regulations regarding alcohol, sanitation, payroll, and employment
• Verify sales reporting and prepare various cost and operational reports as required
• Work appropriately to keep all locations clean, neat, and organized at all times
• Provide and administer an effective system for the maintenance of inventory levels
• Work to ensure all food and beverage equipment is properly maintained and repaired as required

Job description

Delaware North at TD Garden in Boston, MA is seeking an Assistant Concessions Manager to lead the concessions operation and partner with leadership to drive performance. You will supervise teams, hire, train, and implement guest service initiatives while ensuring policy compliance and operational excellence.

This role offers a base salary with annual bonus potential and an uncapped incentive plan, plus strong benefits and career growth opportunities in a premier sports and entertainment venue.