Concessions Operations Lead - Live Events

Oak View Group; Kingston (RI); On-site; USD 53,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Savings Plan

401(k) Matching

Paid Time Off

Job summary

Oak View Group in Kingston, RI, seeks a Concessions Manager to support the Director of Concessions in managing all OVG-managed athletic and live event venue concession operations at the Thomas M. Ryan Center.

You will handle inventory controls, staff training, scheduling, cash controls, and compliance with alcohol service policies while ensuring food quality and safety during peak events, with a variable schedule including evenings and weekends.

Qualifications

• 3-5 years of previous concessions, food and beverage management, or related management experience.
• Alcohol service and food safety/management certifications are preferred.
• Proficiency with Microsoft Office, POS, timekeeping, and related systems.
• Demonstrated experience training, managing, and developing employees.
• Strong organizational, communication, decision-making, and problem-solving skills.
• Ability to prioritize, multitask, and maintain attention to detail in a fast-paced, event-driven environment.
• Knowledge of inventory controls, cash handling, reconciliation, and basic business math.
• Demonstrated professionalism, integrity, sound judgment, and ability to work effectively with employees, management, and guests.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and extended hours.
• Ability to lift heavy objects.

Responsibilities

• Provide event oversight and operational/personnel support to ensure smooth operation.
• Manage concession operations for athletic, entertainment, and special events across campus venues.
• Manage, schedule, train, and develop part-time employees, volunteers, and nonprofit groups; oversee payroll and event-day staffing.
• Manage all event-day operations, including setup, food production, stocking, POS operations, guest service, cleanup, and post-event reconciliation.
• Ensure food quality, sanitation, safety, cleanliness, and operational standards are consistently maintained.
• Oversee concession equipment, POS systems, inventory, maintenance, and troubleshooting to ensure operational readiness.
• Reconcile event sales, monitor cash and product variances, complete required reporting, and assist with monthly inventory.
• Monitor financial, operational, and guest-service performance and implement improvements as needed.
• Coordinate with venue management and other departments to ensure successful event execution and provide hands-on operational support as needed.
• Maintain required operational procedures, training materials, logs, and event documentation.
• Perform other related duties as assigned.

Skills

Concessions management

Staff supervision

Food safety certifications

Microsoft Office

POS systems

Timekeeping

Inventory controls

Cash handling

Communication skills

Flexibility

Heavy lifting

Tools

POS systems

Timekeeping software

Microsoft Office

Job description

Oak View Group in Kingston, RI, seeks a Concessions Manager to support the Director of Concessions in managing all OVG-managed athletic and live event venue concession operations at the Thomas M. Ryan Center.

You will handle inventory controls, staff training, scheduling, cash controls, and compliance with alcohol service policies while ensuring food quality and safety during peak events, with a variable schedule including evenings and weekends.