Concessions Manager - M&T Bank Stadium

Compass Group; Baltimore (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Join a forward-thinking company as a Concessions Manager at a premier stadium, where you will lead a dynamic team to deliver exceptional guest experiences. This role involves overseeing operations, managing team performance, and ensuring compliance with food service standards. With a focus on people management and operational excellence, you'll play a key role in enhancing the hospitality experience at major events. If you're passionate about food service and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision

Life Insurance

Retirement Plan

Flexible Time Off

Paid Parental Leave

Wellness Programs

Employee Assistance Programs

Qualifications

• 2-4 years of fine dining management experience required.
• High computer literacy and passion for hospitality.

Responsibilities

• Lead and motivate team members for excellent guest experiences.
• Supervise operations during events and manage scheduling.

Skills

People Management

Operational Excellence

Interpersonal Skills

Loss Prevention

Cash Handling

Education

Associate's Degree

Tools

Point of Sale Systems

Inventory Management Software

Job description

Levy Sector

Position: Concessions Manager - M&T Bank Stadium

Pay Range: $50,000 - $65,000

We value diverse perspectives and are committed to creating an environment of equal opportunity and fair treatment, where everyone can learn, grow, and be their authentic selves daily.

About Levy

Levy is a leader in defining the sports and entertainment hospitality experience, recognized as an innovative and diverse company. Our portfolio includes award-winning restaurants, iconic venues, and major events like the Super Bowl, Grammy Awards, US Open Tennis, Kentucky Derby, and major league sports All-Star Games.

Job Summary

As a Concessions Manager, you will lead and motivate hourly team members to deliver excellent guest experiences through quality food service and operational excellence. You should be an experienced leader focused on people management and standards.

Key Responsibilities

1. Ensure all stations are prepared for events.
2. Support recruitment and training of team members.
3. Supervise operations during events and troubleshoot as needed.
4. Collaborate to improve operational performance.
5. Engage proactively in loss prevention processes.
6. Support concessions and premium departments as needed.
7. Maintain point of sale systems and conduct regular checks.
8. Implement and communicate promotions timely.
9. Manage loss prevention activities, including cash handling and variance logs.
10. Coordinate with other departments for requisition accuracy.
11. Update concessions theoretical matrix with culinary and purchasing teams.
12. Track and manage gratis (comped) items.
13. Ensure compliance with Payment Card Information security rules.
14. Implement production sheets to minimize waste.
15. Conduct coaching sessions with team members.
16. Complete monthly beverage wastage reports.
17. Perform equipment maintenance, e.g., beer line cleaning.
18. Restock concessions and bars to maximize readiness.
19. Ensure alcohol service signage and responsible service protocols are followed.
20. Log and address alcohol-related incidents.
21. Support recruitment and development activities for team members and future leaders.
22. Oversee service standards during events to ensure guest satisfaction.
23. Complete end-of-month inventory and manage product transfers.
24. Handle guest complaints effectively.
25. Manage team incidents and accidents, following reporting procedures.
26. Conduct safety inspections and safety training monthly.
27. Manage team scheduling based on demand forecasts.
28. Verify payroll and gratuities.
29. Coordinate with subcontractors and ensure proper paperwork and training.
30. Conduct building walk-throughs during events.
31. Support other properties and departments as needed.
32. Perform other duties as assigned.

Preferred Qualifications

• Associate's Degree preferred.
• 2-4 years of fine dining management experience required.
• High computer literacy.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Curious about life at Levy? Check out our culture: Levy Culture

Levy is part of Compass Group USA and is an equal opportunity employer. We are committed to fair treatment for all applicants and employees, regardless of race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other protected class.

Qualified candidates must be able to perform essential functions with or without reasonable accommodations. This job description is not exhaustive, and duties may be modified based on business needs.

We consider all qualified applicants, including those with criminal histories, in accordance with applicable laws. We encourage applicants with criminal or driving histories to apply.

Applications are accepted on an ongoing basis.

At Levy, we consider our team family and offer comprehensive benefits, including:

• Medical, Dental, Vision
• Life Insurance, Disability Insurance
• Retirement Plan
• Flexible Time Off, Paid Parental Leave
• Holiday, Personal Leave
• Shopping, Wellness, and Discount Programs
• Identity Theft, Pet Insurance, Commuter Benefits
• Employee Assistance, Flexible Spending Accounts

Levy maintains a drug-free workplace. Benefits may vary by location and are detailed here: Paid Time Off Benefits

Req ID: 1416998