Concessions Manager

Birmingham Jefferson Convention Complex; Birmingham (AL); Sur place; USD 52 000 - 72 000; Plein temps

Avantages offerts par ce poste

Health savings

Life insurance

Disability insurance

Critical illness

Identity protection

Adoption assistance

Résumé du poste

Sodexo Live! seeks an experienced Concessions Manager to lead day-to-day food and beverage operations at the Birmingham Jefferson Convention Complex (BJCC) in Birmingham, AL. You will supervise concession staff, oversee event services, and drive service quality and revenue.

Ideal candidates have 1–2 years in food service management, strong leadership, client relations, and knowledge of health regulations. You will coordinate with event managers, handle inquiries, and ensure safety, staffing, and

Qualifications

• 1–2 years in food service management or concessions management.
• Experience in a large venue or multi-purpose setting preferred.
• Strong leadership and team management abilities.
• Excellent client service and communication skills.
• Ability to handle inquiries, complaints and feedback professionally.
• Knowledge of health and safety regulations related to food service.

Responsabilités

• Supervise all food and beverage concessions operations.
• Oversee preparation, presentation, and service during events.
• Monitor staffing and coordinate with event managers for appropriate levels.
• Manage client relationships on a daily basis.
• Ensure high level of customer service by all staff.
• Handle inquiries, complaints, and feedback promptly and professionally.
• Ensure compliance with local, state, and federal regulations.
• Assist with setup and breakdown of concession areas.
• Address special dietary requests or menu modifications.
• Hire, train, and supervise concession staff.
• Create schedules to ensure proper staffing levels.

Connaissances

Leadership

Client service

Health & safety

Communication

Problem solving

Description du poste

We are seeking an experienced Concessions Manager for theBirmingham Jefferson Convention Complex (BJCC) located in Birmingham, AL

Unit Description

The BJCC is a premier entertainment and convention destination featuring Protective Stadium, Legacy Arena, a concert hall, theatre, exhibit hall, and meeting space. Home to sports, concerts, conventions, and major community events.

Job Overview

The Concessions Manager is responsible assisting and overseeing the day-to-day operations of food and beverage services at the BJCC. This includes managing client relationships, ensuring compliance with health and safety regulations, maintaining high standards of service quality, and maximizing revenue from concession operations.

Essential Responsibilities

• Supervise all food and beverage concessions operations.
• Oversee the preparation, presentation, and service of food and beverages during events.
• Monitor concession stand staffing and coordinate with event managers to ensure proper staffing levels based on event size.
• Manage relationships with clients on a daily basis.
• Ensure a high level of customer service is provided by all staff members.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Ensure all food and beverage operations comply with local, state, and federal regulations.
• Assist with the setup and breakdown of concession areas.
• Ensure that special dietary requests or menu modifications are addressed as needed.
• Hire, train, and supervise concession staff.
• Create schedules to ensure proper staffing levels.

Qualifications/Skills

• 1-2 years of experience in food service management or event concessions management.
• Experience in a large-scale venue or multi-purpose setting is a plus.
• Strong leadership and team management skills.
• Excellent client service and communication skills.
• Strong problem-solving and conflict resolution abilities.
• Knowledge of health and safety regulations related to food service.

Other Requirements

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Hours may be extended or irregular to include nights, weekends and holidays.

Why Join Sodexo Live!?

At Sodexo Live!, we’re proud to be experience makers, creating unforgettable moments for people across a wide range of industries and events. We bring that same commitment to our team members by offering a comprehensive benefits package that begins on day one, additional benefits include:

• Health Savings and Flexible Spending Accounts
• Life and Disability Insurance
• Accident, Critical Illness, and Hospital Indemnity Coverage
• Identity Theft Protection
• Adoption Assistance

Thank you for expressing interest in employment with Sodexo Live!. While only those candidates considered for this position will be contacted, your resume will remain on file for 90 days.

Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.

Source: Hospitality Online