Concessions Experience Director

Levy Restaurants, Inc.; Lexington (KY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off Plan

Paid Parental Leave

Holiday Time Off

Personal Leave

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

FSAs

Job summary

Levy Sector in Lexington, KY is seeking a Director of Concessions to lead the concessions team and deliver exceptional guest experiences. The role focuses on operations leadership, quality standards, and driving revenue and guest satisfaction during events.

The ideal candidate has 5+ years in food and beverage operations, with a hospitality degree preferred, strong computer literacy, and proven interpersonal and stakeholder management skills. Evening and weekend availability is required.

Qualifications

• 5+ years of experience in a food and beverage operational position.
• Bachelor's degree in hospitality management is preferred.
• High level of computer literacy.
• Passion for hospitality, food and retail.
• Excellent interpersonal and stakeholder mangement skills.
• Ability to work evenings, and weekends as dictated by event schedule.

Responsibilities

• Overseeing all aspects of concessions operations.
• Working with the location leadership team to continually drive improvements in guest satisfaction and financial results.
• Overseeing all aspects of season planning and event preparation in the concessions department to ensure maximum event readiness.
• Overseeing loss prevention activities including managing cash drops/collections, completing cash variance logs, and overseeing the nightly Goods Out of Stock (GOS) procedure.
• Oversee service standards during events to ensure a high level of the guest experience.
• Managing and resolving guest complaints.
• Managing team member incidents/accidents and following all required reporting procedures.
• Working with location partners to manage the implementation standards agreed through sponsorship deals.
• Supporting other locations/properties, as needed.

Skills

Computer literacy

Interpersonal skills

Stakeholder mgmt

Hospitality passion

Education

Bachelor's degree in hospitality management

Job description

Levy Sector in Lexington, KY is seeking a Director of Concessions to lead the concessions team and deliver exceptional guest experiences. The role focuses on operations leadership, quality standards, and driving revenue and guest satisfaction during events.

The ideal candidate has 5+ years in food and beverage operations, with a hospitality degree preferred, strong computer literacy, and proven interpersonal and stakeholder management skills. Evening and weekend availability is required.