Computer Support Specialist - IT Operations Support Technician

AHU Technologies; Washington (District of Columbia); On-site; USD 85,000 - 120,000; Full time

Job summary

AHU Technologies in Washington, DC seeks an experienced IT support professional with 11-15 years in technical assistance to users, including hardware and software diagnostics. You will handle calls, emails, and onsite requests, document issues, and drive resolutions while coordinating upgrades and new products.

The role requires broad knowledge of operating systems, peripherals, and technical publications, with strong communication and teamwork skills in a fast-paced environment.

Qualifications

• Bachelor’s degree in IT or related field or equivalent experience.
• 11-15 years of experience providing technical support for computer systems.

Responsibilities

• Provide technical assistance to computer system users on a variety of issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, emails, and personnel requests for technical support.
• Document, track, and monitor the problem to ensure a timely resolution.
• Assist in coordinating changes, upgrades, and new products to ensure systems operate correctly.
• Give guidance on the use of hardware and software, including OS, printing, word processing, and email.
• Read manuals and publications; diagnose and repair by replacing parts and making adjustments.
• Communicate status updates and manage time spent on all activities.
• Work effectively in a team environment.

Skills

Technical troubleshooting

Customer service

Communication skills

Teamwork

Documentation

Time management

Hardware & software support

Remote support

Education

Bachelor’s degree in IT or related field

Tools

Configuration management tools

Code editors

Compilers

Remote support tools

Diagnostic tools

PC hardware repair tools

Job description

Job Description:

11-15 years of experience. Provides technical assistance to computer system users on a variety of issues

Complete Description:

Employment Type: 1099/ W2

Responsibilities:

• Provides technical assistance to computer system users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, emails, and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Answers questions or resolve computer problems for clients in person, via telephone or from remote location.
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
• Provides service and preventive maintenance activities on terminals, printers, personal computers basic knowledge of electrical/mechanical principles and basic electronics.
• Reads and comprehends technical service manuals and publications.
• Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.
• Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.
• Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
• Strong communication skills.
• Assists in coordination of changes, upgrades, and new products, ensuring systems shall operate correctly in current and future environment.
• Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.
• Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicates accurate and useful status updates.
• Manages and reports time spent on all work activities.
• Able to work in a team environment.

Minimum Education/Certification Requirements:

Bachelor’s degree in IT or related field or equivalent experience

Skill Matrix

• 11-15 yrs. providing technical support to computer system users by telephone, email, etc.
• 11-15 yrs. maintaining personal computers, systems and printers
• 11-15 yrs. installing and troubleshooting computer operating systems and software
• Bachelor’s degree in IT or related field or equivalent experience