Computer User Support Specialist - 304605

Delaware Nation Industries; Bath Township (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage

401K matching

Disability insurance

Pet Insurance

Education reimbursement

Parking & transit benefits

Job summary

Delaware Nation Industries is seeking an IT Support Specialist to deliver first‑level end‑user help for a government client in Ohio. You will install and troubleshoot desktops, printers, VoIP phones, and basic network access, while maintaining clear ticket records.

Required are a Bachelor’s in IT, Security+ or DoD 8140, 3+ years in IT support, ability to work independently, and an active Secret clearance when required. Benefits include premium coverage and retirement options.

Qualifications

• Bachelor's in Information Technology (IT) or similar technical field.
• Security+ or equivalent DoD 8140 certification.
• 3+ years of experience in computer support, help desk support, or IT customer service.
• Ability to work independently, manage multiple tasks, and prioritize effectively.

Responsibilities

• Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
• Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
• Support user connectivity and basic network access needs.
• Maintainaccurateassignmentand tracking of IT assets and inventory.
• Deliver user guidance and basic training on systems, devices, and software as needed.
• Document support activity and use ticketing systems to track and manage work.
• Maintain strong customer service standards and positive working relationships with government users.
• Follow established procedures, program requirements, and inventory control practices.

Skills

IT support

Help desk

Customer service

Education

Bachelors in IT

Job description

Key Responsibilities:

• Provide first-level end-user technical support and resolve issues in an efficient, professional manner.
• Install, configure, and troubleshoot desktop hardware, software, printers, and VoIP telephones.
• Support user connectivity and basic network access needs.
• Maintainaccurateassignmentand tracking of IT assets and inventory.
• Deliver user guidance and basic training on systems, devices, and software as needed.
• Document support activity and use ticketing systems to track and manage work.
• Maintain strong customer service standards and positive working relationships with government users.
• Follow established procedures, program requirements, and inventory control practices.

Qualifications:

• Bachelors in Information Technology(IT) or similar technical field.
• Security+ or equivalent DoD 8140 certification.
• 3+ years of experience in computer support, help desk support, or IT customer service.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Active Secret security clearance, depending on position requirements.

Preferred Qualifications:

• Experience with government IT asset management systems.

• Experience supporting government customers or government environments.

Benefits Include:

• Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental
• Matching 401K
• Short- and Long-Term Disability
• Pet Insurance
• Professional Development/Education Reimbursement
• Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans