Computer User Support Specialist

Information Management Group, Inc.; City of Schenectady (NY); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Training & development

Job summary

Information Management Group (IMG) in Schenectady, NY seeks a Computer User Support Specialist to join the on-site team. You will provide first-line help desk troubleshooting, response, and remediation, assisting end users with IT issues and documenting outcomes for compliance.

Ideal candidates hold a Bachelor's degree (or equivalent), an A+ or similar certification, and may require DoD Top Secret or DOE Q clearance; drug testing will be conducted.

Qualifications

• Degree options: Bachelor's degree or Associate with two years' experience or High School with four years' experience.
• CompTIA A+ or equivalent certification required.
• DoD Top Secret or DOE Q clearance may be required.

Responsibilities

• Provide first-line help desk troubleshooting, response, and remediation.
• Resolve moderate complexity issues and document outcomes.
• Remediate trouble tickets and perform hardware troubleshooting.
• Complete routine IT tasks as directed by team lead.
• Provide customer support and ensure timely resolution with proper documentation.

Skills

Customer support

Troubleshooting

Communication skills

Team leadership

Problem solving

Education

Bachelor's Degree

Associate Degree (2 yrs exp)

High School Diploma + 4 yrs exp

Security clearance: DoD Top Secret or DOE Q

Tools

CompTIA A+ certification

Job description

Computer User Support Specialist

Job Locations: US-NY-Schenectady

Job ID: 2026-5935

Opportunity

Information Management Group (IMG) is seeking a highly motivated Computer User Support Specialist to join our team in Schenectady, NY. This on-site position requires a professional who brings strong technical expertise, exceptional attention to detail, and a collaborative approach to problem-solving.

The successful candidate will be responsible for providing a first-line role in help desk troubleshooting, response, and remediation.

• Possession of technical skills to work with end users
• Ability to resolve issues of moderate complexity
• Trouble ticket remediation and responding to physical troubleshooting of hardware components and equipment
• Responsible for accomplishing routine IT tasks at the discretion of your team lead.
• Providing customer support and ensuring customer satisfaction of resolution of any IT issues in a timely manner and proper documentation for compliance and continuity.

Qualifications

• Bachelor's Degree
  • OR, Associate Degree with two years' experience
  • OR, High School Degree and four years' experience
• CompTIA A+ or similar cert with customer approval
• DoD Top Secret or DOE Q
• Candidates will be required to take a drug test prior to working onsite and agree to random drug testing throughout your tenure

Preferred Skills

• Excellent customer support experience and soft skills to ensure end-user satisfaction
• Strong knowledge of the English language and experience performing technical troubleshooting
• Ability to lead small teams or projects through cross functional coordination/collaboration with other departments
• Assist key stakeholders in overall project execution and find solutions through creative problem solving
• Ability to demonstrate proven success with adaptability - willingness to evolve with technology while ensuring data accuracy standards

About IMG

Founded in 1987, IMG is a nationally recognized small business known for its commitment to excellence, integrity, and customer satisfaction. For more than 35 years, we have delivered high-quality Information Technology and professional services to federal customers, consistently exceeding expectations through innovative solutions and exceptional service.

At IMG, our success is driven by our people. We foster a collaborative environment where employees are empowered to grow professionally, contribute meaningfully, and make a lasting impact on the missions we support.

Why Join IMG?

Join a team that has built a reputation for excellence, integrity, and customer commitment. At IMG, you'll have the opportunity to contribute to meaningful government missions while growing your career within a supportive and collaborative environment.

Benefits

IMG offers a comprehensive benefits package, including:

• Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability Insurance
• 401(k) Retirement Plan with Generous Company Match
• Health Savings Account (HSA)
• Supplemental Benefits
• Paid Time Off and Paid Federal Holidays
• Professional Development and Training Assistance

IMG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.