Computer Technician 1

Enidchamber; Enid (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Enid Public Schools is seeking a Computer Technician I to join the District IT team. You will provide front-line HelpDesk triage, troubleshoot hardware and software, and support device deployment across school sites to maintain the 1-to-1 program.

The role requires a HS diploma or GED, 1–3 years of IT support, and willingness to work flexible hours including overtime during major rollouts or emergencies. Valid OK driver's license is required.

Qualifications

• Diagnose and resolve hardware, software, network, and peripheral issues.
• Willingness to learn new systems and technology.
• Handle sensitive district data and student records professionally.
• Strong organizational skills with ability to adjust priorities.
• Willingness to work late hours/overtime during rollouts or emergencies.
• Valid Oklahoma Driver's License required for travel between district buildings.
• High School Diploma or GED; associate degree preferred.
• 1–3 years of IT HelpDesk support or related experience preferred.
• Certifications (Preferred): CompTIA A+, MCSA, or Google IT Support.

Responsibilities

• Deploy and maintain district devices (Chromebooks, laptops, tablets) and peripherals.
• Staff the HelpDesk; respond to and resolve service tickets.
• Set up and maintain workstation hardware, operating systems, and software upgrades.
• Ensure software license compliance and district standards.
• Repair hardware and perform preventive maintenance.
• Provide on-site and end-user support across district facilities.
• Maintain logs of repairs, inventory, licenses, and service requests.
• Adapt to shifting scope and duties as needed.
• Physical ability to lift up to 50 lbs and assist with wiring tasks.
• Follow district policies and safety procedures.

Skills

Troubleshooting

Learning ability

Confidentiality

Organization

Overtime readiness

Driver's license

Education

High School Diploma or GED

Associate degree or IT training (preferred)

Certifications (Preferred): CompTIA A+, MCSA, or Google IT Support

Job description

Computer Technician 1

Enid Public Schools

500 S Independence St, Enid, OK 73701

Job Details

Job type

Full-time

Shift and schedule

• Overtime

Full job description

QUALIFICATIONS AND DUTIES OF COMPUTER TECHNICIAN I

POSITION: Computer Technician I

QUALIFICATIONS:

• Troubleshooting Proficiency: Demonstrated capability in diagnosing and resolving hardware, software, network connectivity, and peripheral issues.
• Learning Ability: Willingness to learn new systems and technology.
• Confidentiality & Ethics: Proven commitment to handling sensitive district data, student records, and confidential matters professionally and ethically.
• Organization & Prioritization: Strong organizational skills with the ability to adjust work priorities dynamically based on ticket urgency and district needs.
• Work Schedule Flexibility: Willingness to work late hours, irregular schedules, or overtime beyond the regular 40-hour workweek as needed during major rollouts or technical emergencies.
• Valid Oklahoma Driver's License: Required for travel between district school buildings.

EDUCATION AND TRAINING:

• High School Diploma or GED required; Associate degree or technical school study in Information Technology, Computer Science, or related field preferred.
• 1 to 3 years of experience providing IT HelpDesk support or hands-on technical assistance (or equivalent coursework/training).
• Certifications (Preferred): CompTIA A+, Microsoft Certified System Administrator (MCSA), or Google IT Support Professional Certificate.

REPORTS TO: Director of Information and Instructional Technology

Supervisory Oversight: IT Office Manager

JOB GOALS: The Computer Technician I serves as a core member of the District IT team, providing front-line HelpDesk triage, hardware/software troubleshooting, and general technical support across district facilities. The primary goal is to ensure the reliability and uptime of instructional technology - specifically supporting the District's 1-to-1 initiative - while resolving end-user requests in a timely, professional, and ethical manner. CTI works directly with and takes assignments from the IT Office Manager.

PERFORMANCE RESPONSIBILITIES:

• 1-to-1 Program Support: Deploy, manage, and maintain devices (e.g., Chromebooks, laptops, tablets) and peripheral hardware powering the district's 1-to-1 student device program.
• HelpDesk Operations & Support: Staff the District HelpDesk, responding to and resolving assigned service tickets for staff and students in a timely manner.
• Systems Deployment & Upgrades: Set up, install, configure, and maintain district workstation hardware, operating systems, and routine software upgrades.
• Software Compliance & Maintenance: Deploy, configure, and troubleshoot desktop applications while ensuring strict adherence to software license requirements and district standards.
• Hardware Repair & Maintenance: Perform routine cleaning, preventive maintenance, diagnostic testing, and component repair for desktop/laptop computers, printers, network peripherals, and related hardware.
• End-User & On-Site Support: Assist district personnel by diagnosing and resolving technical issues related to hardware, software, network cabling/wiring, and peripherals across district school buildings.
• Service Records & Asset Management: Maintain detailed logs of completed repairs, equipment inventory, software licenses, and service requests within the district ticketing system.
• Adaptability & Additional Duties: Perform other related technical or administrative tasks as assigned by the Director of IT or IT Office Manager, with flexible adaptation to shifting work scope.
• Physical Demands: Ability to lift, move, and maneuver up to 50 lbs. of IT equipment (computers, monitors, UPS units, printer paper boxes) without restrictions. Ability to stoop, bend, crawl under desks, and climb step ladders for wiring and hardware maintenance.
• Other Duties: Other duties as may be delegated from time to time by the supervisor and the supervisor may make any adjustment in the scope of responsibilities outlined above.

TERMS OF EMPLOYMENT:

Twelve-month basis. Salary and working calendar to be approved by the Board.

EVALUATION:

Performance of this job will be evaluated according to district policy.