Computer Support Technician I

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Mangum (OK); On-site; USD 51,000 - 63,000; Full time

Job summary

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV in Mangum, Oklahoma, seeks a Computer Support Technician I to provide frontline technical support and endpoint services across Windows, macOS, iOS, and Android.

You will deploy devices, troubleshoot issues, and collaborate with IT teams to maintain workstation operations and customer service across statewide enterprise environments. Eligible candidates typically hold a degree with related experience or equivalent.

Qualifications

• Bachelor's degree and 1+ years of relevant experience, OR Associate's degree and 3+ years of relevant experience, OR High School Diploma or GED and 5+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education).

Responsibilities

• End user support and endpoint operations for Windows and macOS workstations.
• Support iOS and Android devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacements.
• Troubleshoot hardware, software, printer, VPN, and network issues.
• Use remote tools to assist users across statewide locations.
• Maintain endpoint reliability and enterprise standards.
• Manage incidents and service requests in ServiceNow.
• Document tickets and adhere to SLAs.
• Escalate advanced issues as needed.
• Collaborate with teams and contribute to documentation.
• Participate in on-call and after-hours support.

Skills

Windows/macOS support

ServiceNow

Customer service

Troubleshooting

Multi-location support

VPN & network troubleshooting

Education

Bachelor's degree + 1+ years experience

Associate's degree + 3+ years experience

High School Diploma or GED + 5+ years experience

Equivalent experience (1 year per education year)

Tools

ServiceNow

Active Directory

Microsoft 365

Remote support tools

VPN software

Job description

Job Posting Title

Computer Support Technician I Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-CS Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) September 28, 2026 Full/Part-Time Full time Job Type Regular Compensation

Job Description

As an Computer Support Technician with OMES you will enjoy: Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually. A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Location

Location: Mangum, Oklahoma

Salary

Salary is up to: $57,000

Contract & Hours

Full-time 40-hour work weeks in office.

Position Summary

The Enterprise Support Technician I is responsible for providing frontline technical support and endpoint services within Oklahoma Management and Enterprise Services - Information Services (OMES IS). This role focuses on enterprise desktop support, device deployment, troubleshooting, and customer service across Windows, macOS, iOS, and Android platforms. This position requires strong troubleshooting skills and experience supporting enterprise endpoint environments. The Enterprise Support Technician I works closely with end users and IT teams to support workstation operations, incident resolution, device provisioning, and daily support functions across statewide enterprise environments.

Position Responsibilities

• End User Support & Endpoint Operations Configure, deploy, maintain, and troubleshoot Windows and macOS workstations and laptops.
• Support iOS and Android mobile devices in enterprise environments.
• Perform workstation imaging, provisioning, software installation, and hardware replacement activities.
• Troubleshoot hardware, software, printer, VPN, network connectivity, and peripheral device issues.
• Utilize remote support tools to assist users across multiple statewide locations.
• Ensure endpoint systems maintain reliability, stability, and compliance with enterprise standards.
• Incident & Service Management Utilize ServiceNow for incident management, service requests, asset tracking, and documentation.
• Adhere to established service level agreements (SLAs) and customer service expectations.
• Maintain accurate ticket documentation and resolution details.
• Escalate advanced technical issues to higher support tiers when appropriate.
• Collaboration & Support Provide onsite and remote support for geographically distributed users and agency locations.
• Collaborate with infrastructure and support teams to resolve escalated technical issues.
• Contribute to documentation, operational standards, and continuous improvement efforts.
• Participate in on-call support rotations and after-hours support activities as required.

Education and Experience Requirements

• Bachelor's degree and 1+ years of relevant experience, OR Associate's degree and 3+ years of relevant experience, OR High School Diploma or GED and 5+ years of relevant experience, OR Equivalent experience (one year of relevant experience for each year of required education).

Knowledge/Skills/Abilities Required

• Experience supporting Windows and macOS operating systems in enterprise environments.
• Experience with ServiceNow or similar enterprise ticketing systems.
• Experience troubleshooting hardware, software, and peripheral device issues.
• Experience supporting iOS and Android mobile devices.
• Strong customer service and communication skills.
• Experience working in multi-location enterprise support environments.
• Strong troubleshooting and problem-solving skills.

Preferred Skills and Experience

• Experience with Active Directory and Microsoft 365 administration.
• Experience with workstation imaging and deployment technologies.
• Familiarity with remote support and endpoint management tools.
• Experience supporting enterprise VPN and network connectivity issues.
• Experience in large-scale or government IT environments.
• Relevant technical certifications (CompTIA, Microsoft, Apple, or similar).

Physical Demands and Work Environment

Work is usually preformed in office environment with moderate noise levels. Requires extended periods of sitting, computer use, and phone communication. Occasional standing, walking, lifting, and reaching may be required. Requires travel between statewide agency locations based on operational needs. May be required to lift and transport IT equipment weighing up to 30 pounds.

Schedule

This is a full-time, 40 hour per week position in office.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Opportunity Employment

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Agency Contact

Oklahoma State Government is the largest employer in the state of Oklahoma, employing over 35,000 diverse and talented employees in more than 100 state agencies, boards and commissions. Our workplaces can be found across the state from Boise City to Idabel, Hollis to Miami, and everywhere in between.

Veteran Recruitment

Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.