Server Operations Support

Oklahoma AG; Oklahoma City (OK); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Generous leave including 15 days ofvac

Comprehensive benefits package with an

insurance premiums for employees and+

Job summary

Office of Management and Enterprise Services (OMES) in Oklahoma City is seeking a Server Operations Support to monitor, triage, and resolve incoming service tickets, maintaining 99% uptime and clear user communication.

This full-time position, based onsite, offers generous leave (15 vacation days, 15 sick days) and a comprehensive benefits package. Sponsorship is not available.

Qualifications

• Requires 12 semester hours of computer science or MIS or an equivalent combination of education and experience.
• A vocational or technical training certificate may substitute for the 12 hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Skills

Ticket monitoring and triage

SLA adherence

Technical documentation

Customer service

Education

12 semester hours of computer science or MIS

Vocational/technical training leading to certification

Tools

Server administration tools

ITIL knowledge

Job description

Job Posting Title Server Operations Support Agency 090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV Supervisory Organization IS-Servers

Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Job Description

As a Server Operations Support with OMES you will enjoy:

• Generous leave including 15 days of vacation, 15 days of sick leave and 11 paid holidays annually.
• A comprehensive Benefit Package with a generous benefit allowance to offset the cost of insurance premiums for employees and their eligible dependents.

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

Requirements include 12 semester hours of computer science or management information systems course work, or an equivalent combination of education and experience, substituting one year of experience in a related field for the 12 hours of the required education. A vocational or technical training courses resulting in technical certification may be substituted for the 12 semester hours.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

OMES is an Equal Opportunity Employer.

Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.