IT Support Specialist

FamilyFirst Qatar; Las Vegas (NV); On-site; USD 12,186 - 14,597; Full time

Benefits offered by this job

Health insurance

Paid time off

Opportunities for professional development

Job summary

FamilyFirst Qatar is seeking a highly skilled IT Support Specialist to join their team in Las Vegas. This full-time position involves providing technical support, troubleshooting services, and training users on computer systems and software.

The ideal candidate will have a Bachelor's degree in Computer Science or a related field, at least two years of experience in IT support, and strong problem-solving skills. A competitive monthly salary of $1,200 is offered, along with health insurance and paid time off.

Qualifications

• At least two years of experience in IT support or a similar role.
• Strong knowledge of computer systems and networks.
• Excellent verbal and written communication skills.

Responsibilities

• Install and configure computer systems, software, and peripherals.
• Troubleshoot hardware and software issues.
• Maintain network infrastructure.
• Provide technical support to clients via phone, email, or in person.
• Train users on how to use various computer systems and software.

Skills

Technical support

Problem-solving

Customer service

Windows operating systems

Microsoft Office Suite

Education

Bachelor's degree in Computer Science or related field

Job description

We are seeking a highly skilled and experienced IT Support Specialist to join our team in Las Vegas. As an IT Support Specialist you will be responsible for providing technical support and troubleshooting services to our clients. Your main duties will include installing and configuring computer systems, diagnosing hardware and software issues, and maintaining the network infrastructure. You will also be responsible for providing training and guidance to users on how to use various computer systems and software.

To be successful in this role you should have a strong understanding of computer systems and networks, as well as excellent problem‑solving skills. A proven track record of providing quality customer service is also essential. The ideal candidate will have at least two years of experience in a similar role.

Responsibilities

• Install and configure computer systems, software, and peripherals.
• Troubleshoot hardware and software issues.
• Maintain network infrastructure.
• Provide technical support to clients via phone, email, or in person.
• Train users on how to use various computer systems and software.
• Maintain accurate records of client interactions and technical issues.
• Collaborate with other team members to resolve complex technical problems.

Requirements

• Bachelors degree in Computer Science or related field preferred.
• Minimum of 2 years experience in IT support or a similar role.
• Excellent problem‑solving skills.
• Strong knowledge of computer systems and networks.
• Experience with Windows operating systems.
• Proficient in Microsoft Office Suite.
• Excellent communication skills, both verbal and written.
• Ability to work well under pressure in a fast‑paced environment.

We offer a competitive salary of $1,200 per month, along with benefits such as health insurance, paid time off, and opportunities for professional development. This is a full‑time position based in Las Vegas.

If you are a proactive problem‑solver with a passion for technology and helping others, we would love to hear from you. Please submit your resume and a cover letter highlighting your qualifications.